great response time
paid with Care Credit - claim paid to my account
By Ruth H.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
3,829 approved reviews, newest moderated first
paid with Care Credit - claim paid to my account
By Ruth H.
Fast response to claims
By Matthew
It was quick & easy to receive my reimbursement for Rascal's exam & vaccine.
By Charline Z.
Responses to claims were timely and efficient
By John
What's most important is your customer service. Without them, I would not have pet insurance. I like knowing when visiting a veteran and then sending my invoice, Pumpkin insurance handled my claim within the sameday, which was wonderful. Thanks, easy breeze.❤️
By Smiling At Y.
My cat Trevor needed emergency intestinal surgery, and it was an incredibly stressful experience. Pumpkin reimbursed most of the covered expenses quickly, which was such a relief during a difficult time. He is now home and doing well, and I’m so grateful I had Pumpkin!
By Karla
Best pet insurance out there, period
By Tyler
Every time I've had questions, somebody answers the phone quickly and is very informative and helpful. I really appreciate that and I'm just glad you guys are out there
By Michael