Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
612 reviews
PERGOLUX USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
612 approved reviews, newest moderated first
My sale rep Japhet Lazcano was awesome he worked really hard to get me everything I wanted. Purgolux is a great company.
By Sean R.
Response from PERGOLUX USA· Jun 30, 2025
Thank you, Sean! Happy you're here. 💖
Avit and Melissa have been great help in helping us decide the right pergola.
By Massoud A.
Response from PERGOLUX USA· Jun 30, 2025
Happy to hear, Massoud! Thanks for choosing PERGOLUX! 🎉
Customer service was very responsive. They made ordering extremely easy. The technicians who came and installed our pergola were respectful, knowledgeable, efficient and timely. Oleg answered all our questions and concerns. We purchased the Dream S3 and can attest to the high quality of this product.
By John and Lynn A.
Response from PERGOLUX USA· Jun 27, 2025
Amazing. 😍 We're so glad your experience was quality all the way around. Thank you for taking a time to leave us a review, John and Lynn!
Fantastic customer experience!
By eric G.
Response from PERGOLUX USA· Jun 27, 2025
Thanks, Eric! We think you're pretty great too! 😎👏
The design and materials are first rate. I spoke Steve and Japhet in customer service and they were great. One area of improvement. My son and I are experienced assemblers. He is a structural engineer. We both can read blueprints. We found the instructions to be somewhat difficult to understand in critical moments. We managed to decipher them — but we are prepared to help rewrite them if you are interested.
By Chapel Hill, N.
Response from PERGOLUX USA· Jun 27, 2025
Thank you! If you have more details you can send to [email protected], we're here for it. 😉 Enjoy your pergola!
The product itself is very high quality and I love how it looks and works for me. Maintenance free and very modern looking for my style of home. I like the feature that it opens to let the sunshine in when it’s cold yet offers shade in the hotter months. I love my new patio and it really added so much value to my house. I now have a beautiful place to sit and relax. Great job Pergolux for making a beautiful product.
By marjorie G.
Response from PERGOLUX USA· Jun 25, 2025
Thank you, Marjorie! 💖We're so glad to hear you love your PERGOLUX.👏
We do a lot of projects over here and this was one of the easiest by far. Everything was ready to be put together the slat wall was pre drilled and the shades were simple to install. I love the sleek design. We have had it for almost a year and it's one of our favorite spots in enjoy in our yard.
By Cristal S.
Response from PERGOLUX USA· Jun 25, 2025
Yes! 😍So glad you love your PERGOLUX, Cristal! Enjoy. ☀️
SUPER EL SERVICIO AL CLIENTE
By Yasmin M.
Response from PERGOLUX USA· Jun 25, 2025
Gracias, Yasmin! 😍
