Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
612 reviews
PERGOLUX USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
612 approved reviews, newest moderated first
just worked with customer service to prepare my order and Japhet was extremely helpful. I can't wait to get the product
By David S.
Response from PERGOLUX USA· Jul 8, 2025
We can't either, David! 😍 Thanks for taking the time to give one of our team members a shoutout!
The Pergolux Sundream assembled nicely and is a fine addition over our swim spa
By Cliff K.
Response from PERGOLUX USA· Jul 7, 2025
Yay. Thanks for letting us know, Cliff! 😎 Enjoy this summer! 🌊
The website was easy to order from. Shipping was fast! Received our Sundream S3 in about1 week. Setup was fairly straight forward once you work through instructions. When I had a few missing parts ordering was easy and got parts within a week. Thank you.
By Jeff Z.
Response from PERGOLUX USA· Jul 7, 2025
Thank YOU, Jeff! 😎👏 Welcome to the #PERGOLUXFAM!
Videos were great! Could not have assembled the pergola without them.
By scott and lisa S.
Response from PERGOLUX USA· Jul 7, 2025
Thanks for the feedback, Scott and Lisa! They're a new addition, and we're glad to hear you found them helpful. 😉🎉
Even though we could not come to a solution, Manuel took the time to go step by step to try and figure out a solution. He is having tech reach out to me on Monday to try and figure out the issue. Thank you again Manuel for your patience and help today.
By Michael M.
Great company to work for from the processing of the order to the high level of customer service. The design and quality is top notch and looks incredibly elegant in our backyard. Highly recommend!
By Sandy H.
Response from PERGOLUX USA· Jul 3, 2025
Thank you, Sandy! 😍 Happy 4th! 🦅
I reached out with questions about our incoming pergola and Avit Vazquez was incredibly helpful! They went above and beyond to get me the information I needed. She is an asset to the company!
By Cristopher E.
Response from PERGOLUX USA· Jun 30, 2025
We think so too. Thanks for the review and recommendation, Chris! 🤩
No one answered the Customer Support Line. I used the sales line to get an answer.
By Dale S.
Response from PERGOLUX USA· Jun 30, 2025
Hi Dale, Sorry to hear you had trouble getting through! We just switched over from 3CX to Aircall (a new phone platform) this past Friday and have been working out a few wrinkles. We're MORE than willing to help out with any questions - customer service or sales-related! Please let us know how we can help by calling or emailing [email protected].
