Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
612 reviews
PERGOLUX USASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Glad you found us! Our goal at PERGOLUX is to turn our customer's outdoor living dreams in reality. We focus on delivering a high level of customer service and a high quality product that can be enjoyed for years! Our proprietary Scandinavian designed pergola can be easily assembled at home and we are excited to have 15,000+ happy customers worldwide! Not Your Average Pergola CompanyAt PERGOLUX we love to do things a little differently. By offering personal customer service, Scandinavian design, and quick delivery, we will lead the outdoor living industry and turn thousands of outdoor dreams into reality. Focus on Customer ServiceWe understand that it can be challenging to shop online, especially when you feel uncertain about the product’s reliability. This is why we are available every day, from 8am-10pm EST. Our skilled consultants have extensive product knowledge, so you can receive the help you need! Exclusive Products at an Inclusive PriceAs a Norwegian company, we focus on delivering high-quality products that fit all budgets. With over 10 years of experience in the industry, we have developed an exclusive product that doesn’t cost an arm and a leg. Easy AssemblyOur focus is on creating products that are easy to assemble at home. By simplifying the mounting process and offering clear instructions, our customers can easily install the PERGOLUX products regardless of their handyman abilities.
PERGOLUX USA (pergoluxshop.com) has 612 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
612 approved reviews, newest moderated first
Quality all around, from packaging, to delivery, to the finished product. While the instructions could be a bit more clear, when combined with the videos, we were successful in assembling our new pergola. We are super excited about how it has enhanced our deck. Again, A+++ quality all around! Thank you!
By Led G.
Response from PERGOLUX USA· Jun 24, 2025
😍 Yes! So glad we nailed it. 🎯 Thank you for the review, Led, and for being a valued member of the #PERGOLUXFAM! 🎉
The Pergolux product is excellent. I'm not sure I would get motorized shades again since we always leave them closed and don't really use that feature. If you use their contracted installers, make sure you ask them to center the posts on the footings. For some reason, our installers didn't do this right and the posts are on the very edge of the footings. It's easily covered with small landscape rocks, but I would have preferred it was centered on the footings.
By Tony P.
Response from PERGOLUX USA· Jun 24, 2025
Excellence is what we strive for. 🏆 Thanks for the kind words, Tony!
Would highly recommend Pergolux! My pergola was delivered very quickly. One of the screens that was delivered ended up being for the wrong model, but customer service was incredible and delivered a new screen days later. I ended up setting up the whole thing mostly by myself and it was pretty intuitive. Everything is excellent quality and I have been so happy with my purchase. I installed everything last summer and it went through a tough Michigan winter and still looks brand new. Everyone who comes over loves it...it's our new favorite spot!
By Jessica
Response from PERGOLUX USA· Jun 24, 2025
When it makes it through a Michigan winter, you know it's a keeper. ❄️😂 Thanks for the recommendation and kind words, Jessica! We're so glad to have you as a loyal PERGOLUX customer. 💖
A really well made product, assembly is not clear cut, but it goes to together well and works great, added huge value to our home
By Mark M.
Response from PERGOLUX USA· Jun 24, 2025
Happy to hear, Mark! 😍🎉 Have a great summer! 🌞
The customer help line was very responsive. I did go with Elite Installations and was very pleased with professionalism and desire to make sure pergola placement was correct, problem solving related to slope patio and anchoring. I am glad I did and would highly recommend. Overall very pleased and would do it again. It looks terrific and is very sleek and solid. Only challenge was delivery was delayed and had to contact freight company several times. It was hung up in mid west and the boxes looked worse for wear, one was partially ripped. One of the louvers is bent and seeking replacement, but not too worried as I have had great responsiveness the entire time. 8 July - Replacement louver is on the way per customer service.
By Simon P.
Response from PERGOLUX USA· Jun 24, 2025
Thanks, Simon! ✨ We're excited to have things sorted for you soon.
Great communication and ability to meet individual requests. Very very happy with purchase!
By e.c.g. ellen's creative G.
Response from PERGOLUX USA· Jun 24, 2025
Yay! Thanks, Ellen! 😍👏
Everything came as described, Putting it together took us a while but now that it's done we love it!
By Chris
Response from PERGOLUX USA· Jun 24, 2025
😍🎉 Happy to hear, Chris! Enjoy!
Great product very nice people in customer service but very hard to get through to the company. Very frustrating when in the middle of the process.
By candy S.
Response from PERGOLUX USA· Jun 24, 2025
Hi Candy, Thank you for the kind words. 💖 We've been working with this since your purchase last summer and hope to be able to provide more availability and faster service to new customers. We hope you are well!
