PERGOLUX USAReviews of pergoluxshop.com

Response from PERGOLUX USA· Oct 16, 2026

Thank you for sharing your feedback! We’re glad to hear your pergola looks great and fits well with your new patio. We truly appreciate your patience and the opportunity to make things right. We appreciate your understanding throughout the process and are glad we could get the replacement parts to you promptly. Thank you for choosing PERGOLUX and for giving us the chance to improve your experience! Best regards, The PERGOLUX Team

Response from PERGOLUX USA· Oct 15, 2026

Thank you for your review, Rick! We're glad our team was able to answer your questions and provide the information you needed. We appreciate your feedback and your support! Best regards, The PERGOLUX Team

Response from PERGOLUX USA· Jul 30, 2026

Hi Cecil, Thank you for taking the time to leave your feedback. We’re glad to hear you’re enjoying your PERGOLUX pergola and that you’re happy with the product. We apologize for the frustration you experienced while trying to get delivery updates. We understand how important it is to have clear communication and timely answers, especially when you’re waiting for your order to arrive. We appreciate you sharing this feedback, and we’ll continue working to improve our communication and customer experience. Thank you again for choosing PERGOLUX, and we hope you enjoy your pergola for years to come! Best regards, The PERGOLUX Team

Response from PERGOLUX USA· Jul 23, 2026

Hi Russell, Thank you for the update. We’re glad to hear you’re happy with the quality of your pergola, and we apologize again for the frustration caused by the missing parts and delays. We’re happy to see the replacement parts were delivered today, and our team has reached out directly to make sure everything arrived correctly and that you have everything needed to complete your project. Thank you for your patience and for giving us the opportunity to make this right. We sincerely apologize that your experience did not meet the level of service we strive to provide. Best, The PERGOLUX Team

Response from PERGOLUX USA· Jul 16, 2026

Hi Christina, Thank you for sharing your feedback! We’re happy to hear that your experience so far has been positive and that you’re pleased with the service, materials, and delivery timeframe. We hope you enjoy the installation process and your new PERGOLUX pergola once it’s complete. If you have any questions along the way, please don’t hesitate to reach out. Our team is always happy to help!! Thank you for choosing PERGOLUX! — The PERGOLUX Team

Response from PERGOLUX USA· Jul 16, 2026

Hi Frank, Thank you for the review and for sharing your experience. We’re happy to hear the ordering process and support from our team went smoothly. We apologize for the delivery delay and the lack of communication around the updated delivery date. We understand how frustrating it is to set aside time for a delivery and not have the schedule updated when things change. We appreciate your feedback and will share this with our delivery team as we continue working to improve the overall delivery experience. — The PERGOLUX Team

Response from PERGOLUX USA· Jul 7, 2026

Hi Mitchell, Thank you for taking the time to leave a review! We're so glad to hear you're enjoying your PERGOLUX and that it's giving you a place to relax outdoors ... even during a rainstorm! We also appreciate your suggestions about additional trim pieces and weather stripping. Feedback like yours helps us continue improving, and we'll be sure to share it with our product team. Thank you again for choosing PERGOLUX. We look forward to seeing your project fully completed and hope you continue enjoying your outdoor space! - The PERGOLUX Team

Response from PERGOLUX USA· Jul 7, 2026

Hi Andrew, Thank you for taking the time to leave such a detailed review. We're delighted to hear you're happy with your Series 4 Pro Max and that it arrived in great condition. We also appreciate your kind words about our Customer Success team. We also want to thank you for your honest feedback about the assembly experience. We understand how frustrating it can be when instructions aren't as clear as they should be, especially on a project of this size. Your comments about the manual, hardware labeling, and tracking experience are valuable, and we'll be sure to share them with our Product and Technical Documentation teams as we continue improving the Series 4 experience. We especially appreciate your suggestion for a step-by-step assembly video. Feedback like yours helps us identify where we can make the biggest improvements for future customers. Thank you again for choosing PERGOLUX. We hope you enjoy your new pergola for many years to come! - The PERGOLUX Team