Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
191 reviews
PacasoSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Own the life you've earned, in the places you love, without the weight of owning it with Pacaso.Enjoy an effortless escape to the place you love, for a fraction of the cost of whole ownership. Pacaso curates exceptional second homes in 40+ sought-after destinations around the world, blending luxury design with turnkey ease.Your home is cared for by a professional service team, ensuring it's always ready for your arrival. From the freshly laundered linens to maintenance requests and pristine landscaping, every detail is handled so you can focus on what matters most: making memories.With Pacaso's seamless scheduling app, you can plan long stays or book last-minute getaways, enjoying year-round access without the stress of upkeep.For even more flexibility, our Home Swap program lets you exchange time in your Pacaso with stays at other stunning properties across our global portfolio.
Pacaso (pacaso.com) has 191 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
191 approved reviews, newest moderated first
The entire team were professional and patient. They answered every question we had and took our feedback before we actually bought and made slight changes that helped convince us this was the right purchase for us.
By Michael
Response from Pacaso· Jul 8, 2022
Hi Michael, Thank you for the review! Glad to hear everything has gone well, and we hope you enjoy your new home for years to come. Reach out if you need anything -- the team is always here for you!
The delivery time is at least two months behind schedule. They also overpromise some changes that did not occur. I hope once I am able to use the house forget about this details.
By Luis M.
Response from Pacaso· Jul 7, 2022
Hi Luis, Thanks for your feedback. We're sorry to hear that your initial experience has been less than satisfactory. I've passed your comments to our team, and they are working to resolve the issues as quickly as possible. They will be sure to keep you informed, and we will strive to make your future stays comfortable and hassle-free! Thanks again for the valuable feedback -- the team is always here for you.
Our experience so far with the Pacaso team has been first class- we cannot wait to stay in our new home!
By Gay
Response from Pacaso· Jun 28, 2022
Hi Gay, Thanks for sharing your review! We're so glad to hear that you had a great purchase experience, and we're excited for you to start enjoying your new second home. The team is always here for you.
Sales promises should be more accurate
By Antonio F.
Response from Pacaso· Jun 27, 2022
Hi Antonio, Thanks for sharing your feedback. Our team will be in touch to understand any issues that need to be addressed. We appreciate you taking the time to reach out.
Everything was great for our recent stay on Red Cardinal. The home is gorgeous and very well equipped. Jeremy was very helpful in showing us around the home on Red Cardinal as well as our future home on South Sea Pines. It was a pleasure meeting and working with Jeremy and we are very excited about our home on South Sea Pines.
By John
Response from Pacaso· Jun 22, 2022
Hi John, Thanks for your review! We're so glad to hear that Jeremy helped you find the perfect place. We hope you enjoy your new home for many years to come!
I purchased a home in Tahoe in Dec. The purchase process was fine , all the team members were accommodating. The house is beautiful and I was very excited about my purchase until two months later a flood of purchase demands from other owners starting coming in. After our second stay we received an email from the house manager stating 6 out of 8 owners voted to install an $18,000 awning. Why the Pacaso team did not suggest less expensive options before jumping to an 18K awning still floors me. The management team should be doing some damage control, not running to spend owner money. We are not allowed to see how other owners vote or if they actually voted. This is all controlled by Pacaso. We were never provided with an estimate or a bill, just an email stating we each owe around $2000. I have asked numerous times for an estimate and now a bill. I have received neither. Since the request for the patio shade there have been numerous other purchase requests by the other owners. Luckily they were not all approved. Instead of feeling like a home owner, I feel as though Pacaso controls my home and dictates what I do.
By Jan A.
Response from Pacaso· Jun 17, 2022
Hi Jan, Thanks for your candid feedback. We're glad to hear that you've been enjoying your home, but we understand that the owner voting process has resulted in unexpected expenses. We appreciate you sharing your concerns, and our management team has been made aware of the issue. Your home manager will be reaching out to discuss solutions -- we want you to feel like the owner that you are. Again, thank you for reaching out.
Purchasing a share of a home with Pacaso was simple and everyone was extremely helpful. The customer service from start to finish was exceptional. We can’t wait to start using our new home.
By Aaron
Response from Pacaso· Jun 2, 2022
Hi Aaron, Thanks for sharing your review! We're so glad to hear that you had a great purchase experience, and we're excited for you to start enjoying your new second home. Reach out if you need anything - the team is always here for you!
Just had our first stay at our new house in Tahoe and it was even better than imagined! We were there with a couple weeks of closing. Close process was really smooth. I’m excited to enjoy such a nice second home without the hassles of a second home.
By Cricket
Response from Pacaso· May 31, 2022
Hi Cricket, Thanks for your review! We're so glad you had an easy closing and a great first stay. May it be the first of many -- enjoy your new home!
