Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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483 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
483 approved reviews, newest moderated first
I had some problems with Travelling between Ethiopia and Thailand due to Thailand change of regulations. OptionTown was very nice and understood the situation and allowed me to cancel my flights without much problem. Great service.
By Freddy
Great service, great saving, this is my 5th pass. I also appreciate the customer service which I had to turn to when my pass had an issue and got solved in short time. The app is also user friendly and I got to change my tickets multiple times .
By Bareah
Fantastic service !! Barry Evans is fast, friendly and provide accurate information. Thank you Singapore Airline, well done !!
By Josephine L.
Thank postponed my ticket , I never though i can used my expired pass. Thank you very much for kind support on difficult time.
By Asif M.
Terrible fraudulent company. I have been trying to get a refund on my BA Flight Passes for nearly a year now. All they do is give a fob-off answer or just don't reply. Several others (see below) find just the same. They also have many 5 stars reviews on here but if you drill into the people giving them you will see that is fraud too. They have a batch of people creating fake five star reviews. That should tell you all you need to know. Avoid at all costs or you will be cheated too.
By Colin
I come across Option Town from a friend of mine. I am able to take tickets at almost half price, But due to pandemic, I could not travel. First I got a prompt and comforting reply from Option town that tickets can be used at later stage. But I never ever expected that I could travel during this peak time when the ticket rates are all time high without paying anything extra using the pass available from them. Thank You Option Town.
By Zachariah P.
I have been using Option Town since 2018 and have been very happy with their service. The price is good and the agents working on chat, especially Ms. Anna Jones have been of great service. Thanks OptionTown!
By Freddy
I would like to buy again flight pass in future from optiontown. And the Customer service team was very helpful to me.
By Biju B.
