Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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483 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 251 reviews with 5 stars · Clear filters
Catherine walker was very helpful and professional.
By Rofhiwa M.
Response from Optiontown· Apr 30, 2026
Dear Rofhiwa Mushathama, We really appreciate you taking the time to leave such positive feedback. It’s fantastic to know you’re happy with our service! Your support means everything to us, and we’re excited to continue providing you with a great experience.
Cathrine Walker was very helpful and professional.
By Ishe Mlungu M.
Response from Optiontown· Apr 30, 2026
Dear Ishe Mlungu Mushavhi, Thank you so much for your kind words and for taking the time to share your positive experience. We truly appreciate your feedback—it means a lot to our team. We’re delighted to hear that you had a great experience with us, and your support motivates us to keep delivering the best possible service. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Thanks again for your trust and support!
Five-star service from Optiontown yet again! They managed to secure a business class upgrade for me after a week of diligent follow-up. Super professional and highly recommended for anyone looking for a seamless travel experience.
By Da C.
Response from Optiontown· Apr 30, 2026
Dear Da Costa, Thanks a ton for your kind feedback! It’s great to know that we met your expectations. Reviews like yours truly motivate our team to keep up the good work. We’re always here whenever you need us!
The response to my query was handled so promptly.
By Maureen
Response from Optiontown· Apr 15, 2026
Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering the best service possible. We look forward to serving you again soon!
Optiontown has been one of my greatest experience in planning, booking and enjoying flight travel. Not only, they have saved hundreds of flight search hours that I used to spend earlier, they have made my flight booking and traveling experience at its best!! Thank you Optiontown for creating such a marvel in the aviation industry.
By Tim D.
Response from Optiontown· Apr 15, 2026
Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering the best service possible. We look forward to serving you again soon!
Great service for frequent travelers.i saved money on seats and got an upgrade once.
By Monika
Response from Optiontown· Apr 15, 2026
Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering the best service possible. We look forward to serving you again soon!
I had a problem with selecting seats and emailed Optiontown. I received an answered very quickly and they sorted the seat selection out instantly. Great service - thank you.
By Iggie
Response from Optiontown· Apr 15, 2026
Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering the best service possible. We look forward to serving you again soon!
Lavoro con option town da anni sono fantastici sopratutto kelly che mi assiste sempre
By Lia.amatore A.
Response from Optiontown· Apr 15, 2026
Thank you so much for your kind words! We're really glad to hear you had a great experience with us. Your feedback means a lot and motivates our team to keep delivering the best service possible. We look forward to serving you again soon!
