Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
91 reviews
ItaliaPassSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ItaliaPass is the all-in-one travel package that elevates your Italian travel adventure. Iconic landmarks, cooking classes, authentic Roman dinner, Gondola rides and hop-on/hop-off bus experiences and more, are all included and supported by 24/7 English-speaking customer service agents.
ItaliaPass (italiapass.com) has 91 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
91 approved reviews, newest moderated first
Not worth the price or headache
By TJ Mc G.
Response from ItaliaPass· Oct 23, 2026
Dear Mr.McGrath, thank you for your feedback. I have looked into the matter and have reached out to you directly via email. Richard Fuller VP Traveler Success ItaliaPass
We are glad we signed up. Not only did it save us a ton of $ but the staff was very helpful on helping us have a great trip in a unfamiliar place.
By John K.
Response from ItaliaPass· Oct 21, 2026
Thanks so much for your 5-star review! We're so glad to hear that the ItaliaPass membership saved you a lot of money and gave you a welcoming and helpful team of Italy travel experts to help you have a great trip. We appreciate that you chose to make us a part of your travels.
We loved everything about our Italia Pass experiences. It is a wonderful value and allowed us to try things we wouldn't have been able to do otherwise. We loved the cooking class and learned so much. I've already tried some of the recipes at home. The Roman dinner was delicious and fun and the value for seeing the academia and the discounts on the trip to the Amalfi coast. I really can't list all the wonderful things. Another really important and helpful part of the pass is the customer service. You always responded quickly to answer every question and gave us helpful advice and support. Thank you for being there to smooth the way!
By Brenda
Response from ItaliaPass· Oct 19, 2026
You're welcome! And thanks so much for your enthusiastic 5-star review! We're really happy to hear how much you enjoyed your ItaliaPass perks and how our team helped you to have a wonderful time with all our unique experiences in Italy. We're glad you chose to make us a part of your Italy trip and hope you made lots of great memories.
The hosts were amazing! Loved everything we did!
By Tracey Sue H.
Response from ItaliaPass· Oct 19, 2026
Thanks so much for your 5-star review! It's great to hear that you loved all the perks of your ItaliaPass membership and had a great time. Thanks for making us a part of your Italy trip!
Very easy to recommend! ItaliaPass is absolutely worth it, and made our trip easy and enjoyable. Considering all that you get with it, a business-class train ticket, Colosseum tour, Uffizi tickets, Academia tickets, etc., it's a bargain. Their customer service is great as well. They were proactive with communication, and responsive when we needed to get in touch with them. Can't recommend enough!
By Jeffrey B W.
Response from ItaliaPass· Oct 19, 2026
Thank you so much for your recommendation! We're glad you really enjoyed all the perks of your ItaliaPass membership. It's wonderful to hear that ItaliaPass made your trip easy and enjoyable. We really appreciate that you chose to make us a part of your Italy trip.
As first-time visitors to Italy, purchasing the ItaliaPass was the best decision we made. It gave us a fantastic opportunity to see all the iconic tourist spots at an excellent price. What truly stood out, though, was the incredible customer service. They were immensely helpful via email, answering all my questions to help plan our itinerary, and they even supported us over the phone to ensure we made it to our tour meeting points right on time. Awesome job!
By Nicole
Response from ItaliaPass· Oct 19, 2026
Thanks so much for your enthusiastic review! It's wonderful to hear that the best decision you made for your Italy trip was your ItaliaPass membership. We take great pride in our customer service because we love what we do and we want all our members to have the best trip to Italy ever, so we appreciate that you singled us out for that. Thanks for making us a part of your trip!
Very easy to get things fixed, or change mistakes. Super helpful
By Paul M.
Response from ItaliaPass· Oct 16, 2026
Thanks for your positive feedback, we really appreciate it!
All of our guides were extremely knowledgeable, friendly, and really a pleasure to listen to as they guided us on our tours. Everyone was so helpful through this entire planning, and the website has such an ease of use. I will definitely recommend to all of my friends coming out to Italy next time!
By Tiffany S.
Response from ItaliaPass· Oct 14, 2026
Thanks so much for your enthusiastic review! We're happy to hear that you had such a wonderful experience with us and we really appreciate your recommendation to fellow Italy travelers. Thanks for choosing to make us a part of your Italy trip.
