Communication is excellent,
Communication is excellent,
By Thomas B.
Response from ItaliaPass· Oct 7, 2026
Thanks so much for your 5-star review!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
91 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ItaliaPass is the all-in-one travel package that elevates your Italian travel adventure. Iconic landmarks, cooking classes, authentic Roman dinner, Gondola rides and hop-on/hop-off bus experiences and more, are all included and supported by 24/7 English-speaking customer service agents.
ItaliaPass (italiapass.com) has 91 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
91 approved reviews, newest moderated first
Communication is excellent,
By Thomas B.
Response from ItaliaPass· Oct 7, 2026
Thanks so much for your 5-star review!
Great value!
By Yohandy F M.
Response from ItaliaPass· Oct 4, 2026
Thanks for your review and for choosing ItaliaPass!
Excellent Site, Quick and easy to book. Although I tried to book a ticket for me and my wife to Zurich from Paris . Did not work
By customer
Response from ItaliaPass· Oct 4, 2026
Thank you for your feedback. Italiarail specialises in intra-Italy train travel, with some cross-border destinations. However we do not offer routes that don’t begin or end in Italy. Thanks again for sharing your experience and have a wonderful, safe journey!
both the experience and the staff were wonderful
By Lee A.
Response from ItaliaPass· Oct 3, 2026
Thank you for taking the time to leave a review - we’re so glad to hear you had a great experience with ItaliaPass!
This is a great value for the money. The rail travel was very comfortable and convenient. The tours that were included were very good. We would highly recommend.
By Marilyn J S.
Response from ItaliaPass· Oct 2, 2026
Thanks for the review and for recommending ItaliaPass!
Never received any benefit's by taking membership
By Ian L.
Response from ItaliaPass· Oct 2, 2026
Thanks for your feedback. Our records indicate you redeemed your complimentary 1st class rail tickets and also contacted us to get your benefit redemption codes. It appears you chose not to redeem any benefits other than the rail tickets. As you can see from virtually every other review here (and on Google), members who redeem their benefits receive incredible value from ItaliaPass. ItaliaPass offers a 100% satisfaction guarantee, so we will go ahead and refund your membership, less the value of the tickets you redeemed.
A great value for the price! Many activities and tours included in the price of the Pass!!
By Timothy T C.
Response from ItaliaPass· Oct 2, 2026
Thanks so much for taking the time to leave a review, and for choosing ItaliaPass!
They really do have great customer service, each time I have emailed with a question, they jump right on it.
By Kevin
Response from ItaliaPass· Oct 7, 2026
Thanks for your 5-star review, we really appreciate your positive feedback!