Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
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483 reviews
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Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
483 approved reviews, newest moderated first
Have had difficult to resolve some flight booking but the latest support request sought was attended to in a timely manner, and do really appreciate, the service. It is my hope that this level of responsiveness is sustained. Regards, Ezekiel
By Ezekiel M.
My flights were canceled and there is no refund. I tried to call and emailing with no response. RJ keep referring me back to them!!!! Optiontown is a joke
By Jamal A.
Customer service is very good
By Ajith M.
The best ever.... For sure I'll buy passes again... And the costumer service was very helpful...
By T. A.
Total scam, impossible to request refund for BA flights as they always use a template answer/excuse and never respond to follow ups. No one ever answers the phone or chat either.
By AK
Response from Optiontown· Oct 8, 2021
Dear Customer, We are unable to find your details in our system with AK. In case you require any further assistance, we request you to share your query on [email protected] and assure you that we will try our best to resolve your issue with utmost priority.
Just stay away! I bought a flight pass via the British Airways website. Along came Covid, cancelled flights, and the end of the Optiontown flightpass. No refund given, all money lost! Countless online chats and unanswered emails later, I received voucher codes (I wanted a refund!) from British Airways customer service, that neither British Airways nor Optiontown seem to be able to turn into actual flight tickets. It is impossible to get through to Optiontown, they never answer their emails. Their chat agents promise to sort everything out - but then you'll never hear from them again.
By Alpha B.
Response from Optiontown· Sep 10, 2021
Dear Guest, We apologize for any inconvenience caused to you, however, please be advised that the Flight Pass refund can only be processed by the British Airways and we have got the confirmation from them that the refund has been initiated, please send your Flight Pass details to us via an email to provide you the refund information or you can also contact us via our live chat. Kind regards, Customer care
NO REFUND GIVEN - SCAM ALERT In March 2021, the Optiontown/Britsh Airways partnership ending and it was advised that refunds for unused credits would be given. Countless emails to customer service with very limited response or generic copy and paste response and finally, in August 2021, Optiontown advised the refunds had been processed by British Airways and refunds would come to original payment card but about 10 days later, credit card company confirmed no refund has come. This is a scam. No response from their customer service since then and it seems there is no intention to provide the refund. Total fraud. #optiontown #scam #fraud #britishairways If ref to Optiontown comment, again, another copy and paste comment with no intent to pay refund. False promises.
By SB
Response from Optiontown· Sep 9, 2021
Dear Guest, We apologize for any inconvenience caused to you, however, please be advised that the Flight Pass refund can only be processed by the British Airways and we have got the confirmation from them that the refund has been initiated, please send your Flight Pass details to us via an email to provide you the refund information or you can also contact us via our live chat. Kind regards, Customer care
I am struggling for more than 1 and half year to get my refund from OptionTown. I had upgraded my Thai Airways ticket through these scammers. They promise you a refund and give silly excuses. They have asked for my Bank details multiple times and till date there is no refund. Even post involving Thai Airways they have the audacity to not refund a single penny. Their Customer Care is the worst. They even give you fake transaction details which when I verified with my Bank never took place. Its the epitome of a scam website.
By Garima V.
