Saturday, November 7, 2026 · Customer reviews of US businesses
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483 reviews
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Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
483 approved reviews, newest moderated first
I am extremely satisfied with the services of option town. During the pandemic they have been very helpful and provided complimentary extension of our flight pass. They are prompt in their response and friendly in their approach.
By Dr. Alka A.
Due to this Covid Situvation I could not able to use My flight pass but Optiontown Extended my travel period it really helped me. Customer care is really supportive Thanks Optiontown
By Jijo J.
Tried to upgrade and was not upgraded. The website promises refund within 5 business days of the flight. The flight was on July 30 and we are beginning September. I think this is a scam!
By Christelle K.
Response from Optiontown· Oct 8, 2021
Dear Customer, We are sorry that your initial experience did not meet that standard due to heavy work load/medical emergencies due to covid-19. Please be advised that refund has already been processed and must have reflected in your account as well.
🚨BIG ALERT OF FRAUD/SCAM AT OPTIONTOWN & BRITISH AIRWAYS🚨 We bought an expensive pack of 24 flights in bulk in advance through a British Airways' partnership with Optiontown. We got an email saying they would terminate this program and obviously refund us for the unused flights we have purchased IN ADVANCE. However, this is FAKE! The channels provided to get the refunds DO NOT EXIST so that we are never able to get the refund. No one answers the phone or replies to emails for 2 months. How convenient, no? SHAME! The pandemic is no excuse to steal from your customers! #optontown #britishairways #travel #fraud #onlinescam
By Francisca Calheiros de A.
Response from Optiontown· Aug 17, 2021
Dear Guest, We apologize for any inconvenience caused to you, however, please be advised that the Flight Pass refund can only be processed by the British Airways and we have got the confirmation from them that the refund has been initiated, please send your Flight Pass details to us via an email to provide you the refund information or you can also contact us via our live chat. Kind regards, Customer care
What Mess and Big Scam!! I made a booking but tickets are yet to be issued yet my trip is 3 days away. Customer care is just non-existent. I have written emails after emails with no response
By Nonny
Response from Optiontown· Aug 19, 2021
Dear Customer, We are unable to find your details in our system. In case you require any further assistance, we request you to share your query on [email protected] and assure you that we will try our best to resolve your issue with utmost priority.
it is almost a scam. there is no response to any calls or chatline. I tried to speak to one of the managers sachin Goel and he was very rude. It is a messed up company that you should avoid. true scammers
By Feda S.
Had approached optiontown to extend omanair pass which we couldn't use last year due to the pandemic restrictions. To our disbelief, the team at once extended the pass and we booked the tickets. Again some restrictions cropped up and we weren't in a position to fly as per the booking. On contacting optiontown customer care, they were so considerate that they allowed the rescheduling again. Never have we come across such a wonderful, responsive team in any customer care where we dont have to repeat anything and the needful is done. Kudos the team!!! Keep up your good work!
By Manojkumar S.
Things work well if everything is perfect, the slightest change catches them off guard and they either don’t do anything, either blame it on the airline. I’m trying to recover 350£ since March. Lost a lot of time asking obvious questions. To be avoided.
By ionut
Response from Optiontown· Aug 17, 2021
Dear Guest, We apologize for any inconvenience caused to you, however, please be advised that the Flight Pass refund can only be processed by the British Airways and we have got the confirmation from them that the refund has been initiated, please send your Flight Pass details to us via an email to provide you the refund information or you can also contact us via our live chat. Kind regards, Customer care
