Saturday, November 7, 2026 · Customer reviews of US businesses
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483 reviews
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Optiontown is a pioneer in the world of travel options. Our vision is to develop unique and innovative travel options that help to optimize value for both travelers and travel providers. Built using our patented technologies, our revolutionary product portfolio includes the Upgrade Travel Option (UTo, pronounced as 'You Too'), the Empty Seat Option (ESo), the Flight Pass Option(FPo), the Flexibility Reward Option (FRo), the Multiple Booking Option (MBo),the Preferred Flight Option (PFo), the Preferred Seat Option (PSo), the Lounge Access Option (LAo) and the Extra Baggage Option (XBo).Our unique technologies are based upon concurrent optimization for travelers and travel providers. Our optimization approach concentrates on the overall value for the parties involved rather than simply on a specific product or service.Visit https://www.optiontown.com/jsp/MTP/MTP_About_Us.jsp
Optiontown (optiontown.com) has 483 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
483 approved reviews, newest moderated first
Quick responded email from customer care team, however I had bad experience with online payment: filled up all required information including card no and detail, confirmed the payment but then many time still just only appeared blank screen.
By Nguyen Cao S.
Very thankful for your service.
By praveen kumar S.
I really appreciate the response time and the way the customer situation is viewed. Happy to be customer of Option town. Venkatachalam Sekar
By Venkatachalam S.
I am so impressed with the service. The chat box is great, always present and always helpful. Even by email, the reply is prompt and very helpful. I highly recommend this service every time!
By Dahlia
Ryan help very well and great Support,
By Dev S B.
Thank you option town team for sorting the issue of cancellation of my tickets and updating the travel period. It was indeed a top rated service from you. I shall be glad to be associated with you in future as well. Thank you.
By ROBY V.
I recently bought a flight pass with Optiontown and their customer service has been great however the website has been a bit clunky.
By Hala
So I would like to post an updated review regarding my experience with OptionTown. Following my last review, I had to open a dispute with my bank to get them to refund the amount that was debited twice. This took over a month before they verified it. I received an email from OptionTown (27th November) saying they would refund me for the flightpass that I wasn't able to use. They then sent this email on the the 12th December "Dear Guest, Thank you for contacting Optiontown. We would like to advise you that the refund has already been processed and now the amount must have reflected in your bank statement as well. Please do let us know, if still any issue exist. We appreciate your understanding in this matter." I responded to say that the refund hadn't been reflected and that I had naturally opened a dispute with my bank. Following this, they threatened me by email , that they would not refund my money. I received this email today "Dear Guest, Thank you for contacting Optiontown. We would like to inform you that since you have already raised dispute with your bank hence we can not process any refund, we would like to request you to kindly close the discpute with your bank and then we can process your refund accordingly" So if the refund was processed, and should have reflected in my bank account, how are they now telling me that they won't refund me? Clearly they didn't even process the refund to begin with and are now claiming rubbish. This company is a SCAM and they withhold peoples money and give them the run around instead of refunding them. NEVER EVER USE THIS COMPANY !!!!
By Orielia
