Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
227 reviews
Novilla MattressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
227 approved reviews, newest moderated first
The mattress was too firm for me, but the customer service was exceptional. They went out of their way to provide different options and made sure I was happy with the resolution. Their communication was always timely, friendly and helpful. I couldn't have asked for more.
By Kathy
Update 10/12: Mattress never arrived. Novilla customer service team was terrible to work with. Upon asking for a refund customer service team refused and went silent. Filed dispute with my credit card company. After a full and thorough investigation I was refunded. Don't waste your time and buy a mattress from this company. I was also offered compensation to remove my negative reviews, so don't be fooled by the high ratings.
By Loren
We love our mattress!! As I got further into my pregnancy our tempurpedic was much too soft. This one was super affordable and a great switch! More firm but not rock hard.
By Hannah
I purchased the Novilla Serenity Hybrid Mattress and also 2 Novilla down Alternative Pillows. The prices for the mattress and pillows was a great value. I have slept on them for a week now and am very satisfied. The very first night I had the best restful sleep. Thanks for great products. Nancy
By George
Very happy with this mattress sleep very well on it every night since I got it.
By John R.
Novilla bed was one of my favorite beds and I enjoyed it now
By Maribel H.
The customer service that Aring provided was just above and beyond. I had an issue with my purchase and Aring responded to my e-mails not only with promptness but extremely professional and friendly and solved my issue right away! Very very pleased!! 😊
By Janet M.
Excellent mattress at a very reasonable price point. I love my new pillow too!
By Alex S.
