Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
227 reviews
Novilla MattressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 3 reviews with 3 stars · Clear filters
Mattress arrived quickly. Packaged great and easy to open. Gave a few days to let it come to full size. We love memory foam mattresses, and it was very comfy, however it was too soft for my adult son so i had to return it. Novilla team very communicative. If you prefer mattresses on the soft side this might work great.
By CJ
Purchased mattress from sweet night mattress it was uncomfortable and cause back and shoulder pain like no other on the firmer side. On the softer side I just sunk into the mattress. Saw carpet beetles from the mattress so I decided I didn’t want it and wanted a refund Was a bit of a hassle in the beginning trying to receive my full price refund because they only trying to give me 30% and then 75% but I told them I wasn’t accepting nothing but 100% full refund eventually it worked out. I did donate the mattress though because obviously the mattress is too large to put back in the box to have it returned
By Jayla J.
Response from Novilla Mattress· Jul 15, 2022
We are sorry for these unpleasant experiences. It's just that this buyer purchased a Sweet night mattress，not Novilla products. If anything Novilla could be of help, please feel free to reach our customer care team.
I ordered a 12 inch Queen. Unfortunately it only reached 10 inches. I contacted the company and sent pictures. In return I was sent a topper to cover the inches lost. I appreciated how they helped me in a timely manner. My only problem is the topper doesn’t stay in position and bunches up in one corner.
By Tay D.
