Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
227 reviews
Novilla MattressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
227 approved reviews, newest moderated first
You absolutely can't go wrong with these mattresses. Ordered the king 12 inch and WOW, absolutely amazing. Had a couple of questions as I always do and customer service was outstanding. Quick to respond and caring.
By Frank M.
We bought a couple of the 12” Bliss memory foam mattresses. We had a couple of issues with them, but Aring was excellent in getting things resolved. Thanks so much. Chris
By Chris
I was sent the wrong item, so the customer service rep said I could keep the wrong item and would send out the Item I never received. The rep was very professional and I can really appreciate the these days. I also ordered a bed and so far I love it.
By anne
There was a problem with the delivery and Aring made it right. Highly recommend the bed and this company.
By Jeff H.
Had a great experience with customer service. Mattress is very comfortable and we will be purchasing another in the near future. Thanks!
By Lindsey K.
I mistakenly ordered the wrong size of mattress and was dreading the return process, knowing that the company is overseas. I was pleasantly surprised to receive a reply to my letter within the day, and my problem was resolved to my satisfaction within a couple of days. Thank you so much, Novilla, and especially to Aring, who worked with me.
By TheUkuleleMom
Very helpful customer service, especially Aring.
By Virginia V.
I originally ordered the 10" Bliss but decided to change my order to the 12". This was handled very professionally by Aring in Customer Service and I could not be more pleased by the whole experience.
By Brenda D.
