Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
227 reviews
Novilla MattressSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
227 approved reviews, newest moderated first
The Novilla hybrid mattress is a great value. It’s a little firm which I like but not overly so. The price is unbeatable and it contains no fiberglass. The only issue is shipping. You have no ability to select shipping company and FedEx in the metro Atlanta area is the worst! It will take 3-4 times longer than you anticipate….just a heads up if you’re located in that area.
By Damaris V.
I had to write a review. I bought the hybrid mattress in June of 2021. I love this bed very much. Now I went back and order two of the memory foam pillows. My son loves them had to order two for him instantly. Love the quality of their products. Will not disappoint. Customer service is awesome.Thanks again.
By Julie C.
I ordered a mattress topper for my lady friend as a Christmas gift. I overlooked or perhaps discarded an order confirmation. Got concerned after a few days and called customer service. ABSOLUTELY FANTASTIC service. The customer service team got on it and stated they would look into the issue and get back to me within 24 hrs., they responded within 10 mins. expedited my order and it is on the way. Good customer service is becoming more and more a thing of the past. These folks are WONDERFUL.
By Bill G.
Initially, the mattress was too soft, however, as it had time to breathe and expand, it quickly became an amazing mattress, especially considering the price! Customer service was extremely great as well. They want to help and assist as much as they can and are very responsive, I definitely recommend this company and hope to see continued growth. Great product!!
By Jonas B.
Exactly what I was looking for!!! Very good mattress and very comfortable I love it, great customer service and very fast shipping, and also really easy to put on the frame, you don’t need much help I did it myself.. thank you very much for a good night sleep after 10 years of having back problems this bed made my day, I really recommend it. 🤩 and a very affordable price. ❤️
By Irma C.
Appreciate Aring at customer support who helped us get into the right bed.
By Jesus S.
Novilla has been an amazing company to work with. I accidentally ordered the wrong size mattress, and they worked with me on an exchange. I am so happy to get my guest bedroom all set up!
By Rebecca W.
I have been searching web for a mattress that fits my needs and after reading many reviews landed at the Novilla Mattress website. I was very pleased with the ease of using the customer service text support option and happy with the mattress model suggestions. I did choose one of those options and will leave another review after receiving my mattress and trying it out for awhile.
By Richard
