MastercanopyReviews of mastercanopy.com

I purchased the 10x10 canopy with 1 sidewall from the online store. After setting it up on a slightly windy day (25km gusting to 35km) the canopy was very unstable especially with the sidewall. I packed up the canopy and requested a refund because the quality is not acceptable. The return staff low balled a $35 partial refund and is demanding I setup the canopy again and take videos showing the issues in the wind. In the marketing the canopy withstands 39km wind, that is clearly not true especially with a sidewall. The return staff with go back and forth hoping to make you give up and take the loss. If you decide to purchase this canopy, only use it on non windy days and buy it from Amazon where you can return it.

The package was shipped in the expected timeframe, there was no damage and the product meets the advertised specifications. One thing I did not expect was that they use 12" extensions to make the 10' ribs into 11' ribs, not a big deal though they were easy to assemble.

We needed a new canvas for our gazebo, I emailed customer service for assistance. They were very helpful with identifying our product and explained how to purchase a replacement. Had our new canvas in a couple weeks.! Customer service as it should be,I will definitely recommend your company. Thanks again.

My canopy was delivered, bartered and filthy. I’m still waiting for them to return it and send me a clean one, but they’re being a little stubborn. Bad customer service.

This canopy was easy to put together. Everything fit where it was supposed to and the way it looks is nice and sleek. It arrived incredibly quick also.

Hello We wanted to thank you and your team for your great service. We received the canopy top in time for our big event on 3/7/26 and our stand looked great, it made an impact. We greatly appreciate the quality of the frame (and generous package) and the clear design and print of the customized logo on the canopy. Furthermore, your customer service was/is outstanding. You always replied to our emails within 24 hours, even though your production team was on holiday. You kept us updated and informed. Thank you. We will recommend your company to all our friends

The order arrived quickly, thank you

Screen was damaged from falling tree branches from 60 mph winds. Went online to Master Canopy website and was ecstatic to see that I could order a replacement screen! Received it in less than a week and am so happy! Great product! So well made! Thank you!