Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
I am beyond happy with my order. I saved a lot of money by switching from my normal contact lens online store. My order also arrived extremely fast. I got it 2 days after I ordered it. I couldnt be any happier!
By Leslie E.
Took 2 weeks to get my contacts. Will not use this company again. Will buy from brick and mortar retailer in the future
By Matt
Absolutely no complaints
By J S.
Nice service
By Vicente M.
shipment was a week late and i called and made a report and they told me they would call me back and never did. also my boxes were not labeled on which eye they are for so i has to go through my prescription and figure that out. small things that made my first experience kind of aggravating.
By Ashten V.
The packaging was great. Shipping was efficient. Text messages keep you updated on your order! Product was good - no tears in my contacts! Definitely will be a repeat customer.
By Lady C.
Website was very easy to use, options were great, delivery was very quick. Faster than anticipated.
By Kevin L.
Good price/ fast delivery!
By Neil S.
