Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
LensDirect.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
ordered my usual contacts from Lensdirect and they showed up in about three days for less than I normally pay. had to double check the brand and box size but everything matched my prescription so no problems
By Mariah M.
Fantastic and quick service. Great experience. The order process was easy. The new lenses and replacement service was just what I expected. Would definitely use again.
By Rae Ann G.
Fast service. Products are always delivered exactly as described.
By JP
Mario requested my PD, and responded quickly when answer provided. Friendly and professional!
By Jeremy A.
Keron took the time to check on my replacement order. He was friendly and helpful, great customer service!
By Catherine C.
Keron is an exceptional phone rep. Thorough, quick and personable. Give that guy a raise!
By Gordon
I’m To sure that the proper prescription was used. I am unable to see with the glasses that were delivered. They shipped quickly and safely but not correct.
By B C.
Thank you for the quick and efficient support of Mario!
By Jhoseline A.
