Great Experience!
It was my first time using the lens direct. It was very easy to use the website and order. I will definitely recommend it to others.
By Nola
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
11,626 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
It was my first time using the lens direct. It was very easy to use the website and order. I will definitely recommend it to others.
By Nola
Tried this company to get new blue blocking lenses since I’m in front of a computer all day and the product came fast, service was A+ and can’t wait to reorder!
By Stan R.
After sending my first review I quickly received a call from Ryan the CEO who apologized for my issue. This was quickly resolved and I received my contacts within a few day’s. I understand things happened and I’ve only heard great things about Lens Direct. After the call from Ryan I realized they also care about their customers. Thank you Ryan you have a new customer!
By Michelle M.
Reordered my contacts. Process was quick and painless. I was able to get the contacts at the same price as in the past, which is cheaper than other sites. Thank You, LenDirect.
By CM
I sent my favorite pair of frames into LensDirect.com to have new lenses put in them. Turn around time was very fast. Communication with their customer service was easy. I just got them yesterday and they are amazing! Thank you!!!
By Adam A.
Always dependable service. Order arrives when promised.
By Carol R.
Just one word " Excellent Service "
By JBravo
Great service
By Jaime C.