KlipschReviews of klipsch.com

Wish I could comment on the product but it never arrived. I purchased a pair of TWS earbuds as my wife washed hers and we were leaving on a trip for 2 weeks in a week. The website said 3 to 5 day delivery. Well 6 days later noting shipped, asked to cancel, they said they would recall order(how I have no idea as the shipper had not received it). 7 days later they shipped the product only to have the shipper send it back after it reached the final distro. now 31 days later still no refund but told it would be done in next 3 to 5 days. Whole ordeal very sketchy. Cannot imagine what I would feel like if this were say $5,000 speakers and not a $100 set of earbuds. Never ever again.

I had high hopes for my Klipsch t5 II True Wireless Sport. Batteries will not hold charge and disconenct randomly. I am disappointed with the product but more disappointed with customer service. The first time I contacted them, they responded and said they would replace my earbuds after I provided some info. I provided the info and after not hearing from anyone for 2 weeks I received an email saying my ticket was closed because I had not responded. I started a new ticket. Same thing happened. Ticket closed. 3rd attempt didn't get a response. 4th attempt no response yet. 8 weeks in, they have my money and I do not have a workable product. DO NOT BUY!

Two pairs of defective headphones. Was told another ear bud would be shipped to make up for the defective one. 10 days and it has not even been shipped. It takes forever to get a reply, even if you respond seconds after they send a message to you. I figured this was because I bought ~$120 headphones instead of something more expensive, but looks like this happens at all ends of the price spectrum. Never again.

These guys are great they take their time to explain and be courteous and give the best customer service. I’d recommend these guys because they really invest their time and their customers.

Even though my unique circumstance was not rectified, I felt like the level of service and product knowledge and communication was topflight! Currently, I can not afford to replace my current CS 700 but the effort was made to provide replacement system at a discount in good spirit. Finally I would like to give a shout out to Ivan, Zach (manager) and any rep I interacted with. Thank you. Mark Strauss

Purchased a Cinema 700 soundbar/subwoofer in Nov. '21. Setup was pretty easy. A month later began having problems. Soundbar randomly not working, subwoofer not pairing with soundbar. After e-mail xchanges and finally phone help from Morgan and Marc... found a workaround to update firmware. Worked a couple weeks then got repeated problems. Was promised a replacement in December, but repeatedly told they are awaiting chips to fix the poblem, supply chain issues blah, blah, blah effecting Cinma 600, 700, 800, 1200. Wait what? Today, waited 45 minutes to get product support and got someone who is "working from home" who could offer no help to talk about connecting subwoofer by hardwire. Said her manager is on break but would call back, still hasn't. She then offered to transfer me to someone and held fo another hour before hanging up. Their reputation is worthless if they can't support their customer.

I purchased the T5 II True Wireless Sport/McLaren EarPods around 18 months and they were working perfectly fine and couldn’t really fault them. However a couple of months, the batteries in both pods began to dramatically deteriorate, with one barely last a little over an hour before there being no power left. I contacted Klipsch and after 2 months, they provided me a free replacement and didn’t ask for the original pair back, so I was completely satisfied. However after only a week, I now have a completely new problem with this new set! So unless I can fix the issue myself, which I’m having no luck with so far, I’m gonna have to contact them yet again and spend god knows how many days, weeks or months trying to get it sorted yet again! I don’t think I’ll be buying another product from Klipsch if they can go faulty even after just a week, let alone 18 months! The main reason I went with EarPods from Klipsch was because of there partnership with the McLaren F1 team and McLaren are my favourite team, so I thought if they have trust in there products, I can trust there products. I have no trust remaining!

Don't ever expect to get a response from support. I've been waiting for 2 months now without a response from them. My standing floor speaker that cost $799 for the pair had the tweeter stop working entirely (not blown just nothing coming from it) after 3 months of use. I will never be purchasing a Klipsch again product for as long as I live.