KlipschReviews of klipsch.com

Customer service sucks ,emailed about a one out two subs I purchased less than a year ago . It's been going on two months without resolution. Plus the customer service guy Nick R was rude and still yet to resolve the issue . Please beware!!!!

I bought a Groove Heritage Bluetooth speaker from Costco in November. Lovely piece of kit, smashing sound, looks much more classy than the usual Bluetooth speaker. However, it was taking forever to charge - over 24 hours. I emailed Klipsch support and a few days later received the answer "For assistance, please reach out to our authorized service dealer in your area: Henley Audio" I phoned Henley Audio (a company I've dealt with on a few occasions previously - always had good service from them) who confirmed the unit was faulty, but as I'd bought it from Costco, they wouldn't be able to provide warranty support. I emailed Klipsch support again to as to what l should do. They haven't bothered replying. So much as I like the unit, it'll be returned to Costco for a refund. I've already replaced it with a Marshall Emberton (which I don't think sounds as good) EDIT - after much messing around, I've discovered that the unit needs to be charged with a quality charging unit & cable straight into a mains socket, not an extension. It now charges fine & sounds great. HOWEVER - still zero stars for their customer support

2awesome surrounds RS42 . Tremendous sound

I've had the same experience as someone else here. I was on hold for over an hour when I got the message, "Sorry no representative is able to take your call please call back later" and they hung up. After an HOUR! I'm now on hold again for 45 minutes. I also had a defective Soundbar 600. They sent me a replacement that was obviously a return and the "new" sub woofer speaker was cracked / broken / visibly damaged and obviously defective. The new soundbar would not pair with my older but working sub woofer. So now I don't know what to do and I can't get a human on the phone. What a waste. I'll never buy Klipsch again.

I purchased a pair of THX certified computer speakers. The sound is amazing. I live in a nursing home and have space for a computer OR a stereo system. Not both. I need a computer and with these speakers I have the best of both. With the sub woofer I get deep bass and the smaller speakers provide great mid and high frequencies. Quality construction. I wish I had found these long ago!

Speakers don't work, tech support ignores you. Don't buy Klipsch. On my 2nd set of their 'Fives' plug and play powered speakers. 1st set worked intermittently, sounded great when they did though. Fine for 2-3 days in a row, then would just drop 2-3 times in one evening. I did get a replacement set thru warranty exchange, but they didn't work at all out of the box. Tech Support non- responsive. Stay away. I have put so many hours into both sets, software updates via usb drive, factory resets, etc... Klipsch = crap.

You call for customer service and basically they'll tell you the average wait time well guess what mines was 7 minutes and 22 minutes later I'm still waiting for someone to pick up. This isn't the only time usually happens 90% of the time. Anyways besides that they're cinema 600 sound bar stopped working and they did send me a replacement but guess what the new sound bar is even worst than the first. Remote control's light constantly goes on by itself the sub woofer comes in n out while playing music or TV sounds. Totally shame on being 1 of the high end companies in speakers.

I bought a nice set of Klipsch 2.1THX computer speakers. The speakers were placed on my book shelf and never used above background level. They started buzzing after 25 months. Klipsch said it is a problem with the sub woofer. It is out of warranty and not worth fixing. They got that right. Bose next time.