KlipschReviews of klipsch.com

I am writing this review to warn potential buyers about the long-term reliability and build quality of the Klipsch SPL-120 subwoofer, as well as the support resolution process. My original SPL-120 failed completely. When I reached out to customer support, they sent a refurbished replacement unit. Unfortunately, that replacement failed in less than a year. Rather than replacing the unit or addressing what seems to be a recurring reliability issue, customer service sent me a loose replacement amplifier module and expected me to perform the repair/swap myself. For a subwoofer at this price point from a recognized brand, failing twice in short succession—followed by a DIY hardware repair mandate—is completely unacceptable. The sound output is good when it works, but the plate amplifiers and internal components simply do not hold up over time. If you are looking for a reliable setup without recurring downtime and self-repair hassles, I strongly suggest looking at other brands before purchasing this model.

So much for the so called “American quality”. What a joke. I ordered a pair of Klipsch The Sevens speakers exactly one year ago. Around €1000. And they are already dead. When I contacted customer service, instead of actual support I received a lazy generic reply pointing me to a basic FAQ page and essentially telling me to figure it out myself. It felt like dealing with one of those early 2000s companies that simply didn’t care about their customers. Unsurprisingly, none of the suggested fixes worked. If you want to position yourselves as a premium brand built on craftsmanship or heritage, then at the very least you should guarantee one of two things: outstanding product quality or proper after sales service. That’s the bare minimum. Otherwise, let’s call things what they are. 100% scam

**Purchased brand‑new earbuds from Klipsch and the experience has been awful.** The buds would not pair properly right out of the box, and the battery drained at lightning speed even when they were sitting in the case. I spent hours troubleshooting with customer support and got absolutely nowhere. For the price I paid, this level of quality and service is unacceptable. Very disappointed.

I bought a brand new cinema 1200 system for ~ $1000. As soon as it came it never worked right and I reached out to support right away. They sent all kinds of troubleshooting articles. None of them worked. When I asked for a replacement they told me I was out of the 30 day window even though I reached out prior to the refund window initially. Absolute waste of money, support does nothing to help other than send troubleshooting articles that don’t solve the problem. I’d have to spend over an hour unplugging and troubleshooting every single time I wanted to watch tv or listen to music. Now it won’t play anything no matter what I do. Support is asking me to send diagnostics which I have tried several times but can’t connect to the device or when I do, the app fails to send diagnostics.

Neue Cornwall IV werden mit Made in China Treibern von Celestion geliefert! Ab Werk sogar falsche Trennfrequenz!!! Und das bei einem 100% Made in USA Lautsprecher!!!! Hände weg von diesem SCHROTT.

I am the owner of a Klipsch THX home theater speaker system. The system consists of five speakers, and two passive subwoofers. The five speakers are driven by a Marantz receiver, and the two subs are driven by a dedicated Klipsch subwoofer, being model number SA-1000. Approximately six weeks ago the subwoofer stopped working. I contacted the Klipsch customer service and was informed that I should try installing a 15 amp slow-blow 5x20 mm fuse to see if that would resolve the problem. The customer service representative that I spoke to at Klipsch, whose name I shall not provide (to protect the guilty), told me the fuse was readily available and I ordered from Amazon a pack of eight fuses for approximately $8.00. When I attempted to install the fuse on the back of the amplifier, per the instructions of the customer representative, there was no place to install the fuse. My neighbor did a little research, which took about two minutes, and determined that the fuse was inside the cavity of the amplifier. I certainly did not want to disassemble the amplifier to install the fuse! After this took place, I made a second call to customer service and advised them of the above. I was informed that I needed to provide customer service with my proof of purchase, my full name, shipping address, and the fifteen digit serial number on the back of the amplifier. I took to this task the following day, and the information/documentation was provided to Klipsch, via email. Approximately a week later I called back and the Klipsch representative I spoke to informed me that my email had been forwarded to the Design Team for review, and I should await further instructions. Approximately two weeks later I called back again, and was told it was still with the Design Team, and they were waiting for a response. I called back a third time, explained my extreme frustration why this matter was not being resolved in a timely fashion, and the customer representative told me there were only two people working in the Design Team department, and they would get back to me once they had a chance to review the documents/information I previously provided in my earlier email. The following day I received a response informing me what I already knew, that the amplifier was out of warranty (it carried a two year warranty, and my phone call took place approximately three years after the date of purchase), and they provided me with a name of a Klipsch authorized service center for the repair. The authorized service center is located in Clackamas, Oregon. I certainly do not want to ship off my amplifier to the West coast (when I reside in Ohio) only to encounter similar frustrations as noted above in the repair and return of my product to my residence. This entire process took approximately six weeks. If any of the readers out there own a home theater system with subwoofers, they know how important it is to have the subwoofers/base compliment the rest of the speakers to truly enjoy this system. Watching a movie without subs is like listening to am radio! If anybody who reads this critique of my experience with my experience with Klipsch service is considering Klipsch as a source for the purchase of their speakers or accessories, I would urge you to consider my experience and the poor quality of customer service that I experienced. I am not going to take my amplifier to a Kilpsch authorized service center, but instead I will deal with a reliable local source. Shame on you Kilpsch for treating your customers like you do, especially when one considers I purchased fifteen thousand three hundred fourteen dollars and 95/100 ($15,314.95) for your speaker products! Sincerely, Mike T.

We bought a Cinema 800 Soundbar and woofer for ~800.00. It worked fine for about 6 months, then it stopped outputting sound from the TV (from the BBB site this is a common issue). Tech support ran me in circles having me try to troubleshoot, which I had already spent hours doing. After wasting further time they told me to take it in. So I did. The retailer/repair people found nothing wrong and told me to come and get it. It does not work, Klipsch has stopped responding and I am left with an 800 total loss. It is literally going in the trash. Lousy product, Lousy support, Lousy company. Stay Away

What a disappointment for my T5 TWS II. Terrible sound, no bass, even after working the equaliser in the app. The quality of the sound is very poor. My cheap JBL earbuds are 10x better!!!! How is this possible for a company like Klipsch with this history and quality speakers to create such a terrible piece of technology.