KlipschReviews of klipsch.com

Last year, I bought a Klipsch ProMedia 2.1 THX computer speaker. Recently, it began to have issues with the right channel, which I traced back to the control pod. Since I was still within the warranty period, I contacted Klipsch support through their website to file a warranty claim. They promptly responded to the email I submitted with the claim, requesting proof of purchase and some personal information. Unbeknownst to me, the seller on Amazon from whom I had purchased the product was not an authorized Klipsch seller. Therefore, I was not actually entitled to the warranty. However, the customer support representative I was in conctact with, informed me of this detail but still went ahead and sent me a replacement control pod. I received the part without issues, and it resolved my problem. Of course, they mentioned that they wouldn't be able to honor the warranty again due to the issue with the unauthorized seller, which I completely understand. Overall, it was a great experience with customer support. I can't complain. The dedication this company shows towards their products and customers is commendable. I was surprised when I came to Trustpilot to write a review and saw the number of negative reviews. Perhaps I was just lucky.

We received this cinema 800 sound bar has a gift last year. We have had nothing but problems with it. We have to unplug it every time we turn the tv on and the sound is super high went it decides to come on. We had done the software up grade and it still doesn’t work. Their customer service sucks. Our sound bar is less than a year old and they won’t do anything about it I am helping and saving your money don’t buy this trash! We have been unhappy it was a waste of money

The agent was more than genteel, but that did not change that the company on the whole has already taken nearly 2 weeks to ship an amp replacement for a subwoofer suffering from a manufacturer’s defect.

I was really looking forward to my new Klipsch speakers. What arrived, however, was a box with one of the three speaker set I ordered and paid full price for, and a damaged unit. When I tried to contact customer service, they filed a claim with Fedex and want me to send the damaged unit back on my own dime. So I DID, and they said they didn't get it, and I'm out $349. I am floored.

Bonjour, J'ai acheté un caisson de basses Klipsch R-100-SW le 16/03/2021 chez Darty. 30 mois plus tard, plus de son, la carte "amplificateur" morte .. et bien sur, peu après la garantie. Après démontage, impossible de dépanner quoi-que-ce soit, les composant sont enduits d'une pâte blanche .. pour cacher les références ? En tout cas, sur les forums, Klipsch en prends pour son grade sur ses caissons. Par souci d'éco-responsabilité, je vais remplacer la carte par une autre, bien sûr d'une autre marque (Dayton Audio). Mais il va falloir retailler le caisson car les dimensions ne sont pas les mêmes et la carte vaut 50% du prix du caisson. Heureusement que je n'ai pas pris le haut de gamme de chez Klipsch qui semble souffrir des mêmes ennuis .. Dommage car le produit me satisfaisait beaucoup du point de vue sonore. Pascal

I bought a pair of F-300's and one of the tweeters wasn't working properly (cut in and out). I e-mailed Klipsch and attached a .wav file. Bradley at Klipsch responded asking for more info (where, when who, serial # etc). Once I gave all the info he forwarded it to his warranty dept. who are sending me a new tweeter. This took 1 day. Excellent customer service!

I have owned Klipsch speakers for a while, when I moved I bought a pair of Sixes and a Cinema 1200 soundbar. Paid $2000 for the soundbar, I have seen it for like $799 now. With all the problems I have had with mine, I wouldn't give even that price. Did firmware update still have problems. The Sixes have been a problem also, they sound great as does the soundbar. The Sixes shut off after about 20 minutes when using Bluetooth. The soundbar refuses to come on at times, unless you unplug it and plug it back in. Love Klipsch, but would not recommend either of these products.

I am a very long term Klipsch customer, having owned approximately a dozen sets of speakers across four decades. The sound quality is fantastic. But this review is specific to their customer service. I have had two small issues in the last two years which led me to contact Klipsch. In both cases, the customer service I received was absolutely "best in class". It's rare in this day and age to find a company that does the right thing, and stands behind their products. I could not be more pleased with Klipsch, and would highly recommend them to anyone who appreciates both top quality products and top quality customer service!