Program is 5 stars - Service is 1 …
I think the program is 5 stars and I have used Ipswitch FTP programs for almost 20 years. When I purchased this last program I had used the free trial first. After I paid for it, I got a confirmation email but absolutely no instructions. I didn't know whether to delete the trial version and download a new one or what. Everything I tried took me to the Buy Now page and I had already paid for it. Using the website for help was a total other horrid experience. Using others experiences to answer a paying customer is awful. After an hour or so there, I found out how to do it but when I went to enter my info, the link was stuck on USA and would not change to Canada. No one on your site had this problem. I finally found a link and contacted Ipswitch and explained what my problem was. I waited to get a reply - which never came. After a couple days, I gave up and decided to try again. They had fixed it but did not bother to let me know. I think your confirmation email should have included the proper steps to activate the service and how long does it take to send a quick email to say it was fixed and thank you for bringing it to our attention. So Program gets 5 stars - Service gets 1.
By Glenda D.