Very good service
Very good service
By Muhammad A.
Monday, November 2, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
30 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
CAD Journey is a Bentley Channel Partner dedicated to serving small to mid-size businesses across North America. We specialize in working with Department of Transportation and Prime sub-contractors.
CAD Journey (cadjourney.com) has 30 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
30 approved reviews, newest moderated first
Very good service
By Muhammad A.
As a small business owner, I appreciate that CAD Journey has stayed on top of the license renewal for my CAD software and proactively contacted me to inquire if I wanted to make any changes before it automatically renewed. This allowed me to field some questions I had ahead of time and not to be caught off-guard with price increase. Paul has been very quick to respond to my questions. In addition, when I found Black Friday deal available thru Bentley, he was able to get this applied to my existing license renewal, rather than me having to go through additional steps to close one account and set up another.
By Linda R.
CADJourney has been an amazing company to work and grow with. They are always extremely responsive and deliver personalized service. The website is easy to place my own orders and manage subscriptions and payments, but if there are any issues on the back end, they call and email to be sure I am aware of it. They check in before subscriptions expire to ensure we want to renew and are able to deliver software packages at discounted rate. They also have the ability to coordinate directly with Bentley if there are any technical issues which saves time on my end.
By Brad R.
It’s an absolute pleasure working with CAD Journey and Dan. As a small business, we really value the personalized customer service and support they provide. It’s been instrumental to getting us started on the right foot, and for our continuing operations during our growth. I highly recommend their services for any software needs.
By Emilee W.
We have worked with CAD Journey since the companies' inception several years ago. As a small company they have greatly simplified the Bentley software product licensing and renewal processes for us.
By Michael S.
We’re a small firm using Bentley ProjectWise and OpenRoads. I reached out to CAD Journey to explore alternatives to our current licensing structure, and Cuan provided truly exceptional client service. Rather than simply selling us new licenses, he took the time to review our usage history, understand our plans for future growth, and craft a solution perfectly suited to our needs. He went above and beyond to help us understand our previous license structure and identify opportunities to reduce our annual Bentley costs. Cuan’s recommendations delivered both immediate and long-term savings well beyond what we expected. CAD Journey has become a trusted partner, and we’re extremely happy working with them. I highly recommend CAD Journey to any organization with Bentley software needs. We look forward to continuing our relationship with Cuan and the CAD Journey team.
By Doug
We have been working with CAD Journey for a while. We purchased multiple Bentley HAMMER and WaterGEMS licenses during this time. It has been a wonderful experience interacting with their team from purchase to activating licenses
By Ashraful I.
We've worked with CAD Journey for a while now on a wide range of Bentley software products, including MicroStation-based solutions like OpenRoads Designer, as well as ProjectWise and, most recently, OpenFlows. Their team is consistently knowledgeable and professional, with a deep understanding of both the software platforms and the unique needs of our civil engineering practice. What sets CAD Journey apart is their commitment to client support—they're always quick to respond, offer clear and useful guidance, and help us stay productive and compliant with licensing. Highly recommended for any firm looking for reliable Bentley software expertise.
By Jory W.