Progress formerly IpswitchReviews of ipswitch.com

The product itself is not bad. However, they farm out their customer service and technical support to call centers in India, so it takes at least 12 hours to get a response, and even if you get one, they don't understand what you are trying to ask so you have to re-ask and then get another response 12 hours later still not understanding, and though they are claiming to be empathetic, they offer more politically correct responses that offer NO helpful solutions AT ALL. So you ask again, except this time more emphatically, and they escalate to a "manager" who still doesn't understand, nor provides any tangible practical solution. This has gone on for over a week, while business is being held up, and time continuing to be wasted. I have asked for a refund, and if i do not get it, I will be downgrading this review to one star.

Support is no help. I love the product but the support is seriously lacking. The ticket gets pushed around and nothing gets done a P1 ticket means days for resolution.

YOUR TYPE SIZE IS TO SMALL!!!!! HATE IT!

your software does not show well on high resolution screens

The application works great, but I've had trouble with the program upgrading. I used the free version without issue, then I purchased it and it won't work. Gives me an error and I can't uninstall the original free version. I've been a web developer for over 20 years so I'm highly experienced with installing programs, etc. It's been so annoying that I'm considering finding another solution and taking the purchase of wsftp as a total loss, because I have to have something that works. I've done some research and this is not an isolated issue. There are work arounds posted, so far no luck, but a good product would not require work arounds. It's a shame because the product works great, just your purchase/upgrade functionality is flawed.

I have used WSFTP pro for many years -- practically daily. The product itself is not bad, but they have found that they can't really add much to it, so they do things like restricting your license to only one machine. It's kind of a ripoff given that there are other (free) products available. I have not had great interactions with their support staff either. If you are a first-time buyer: just say no. Many of us are kind of locked in because the product has stored login information in a way that is not easily exportable to other programs. I am in the process of migrating to another system so I can get free of the tyranny.

The subscription price is too high! I've purchased your products many times before. You are so cheap you can't allow users to put a second installation on a laptop. I'm not using them at the same time. POOR! GREEDY!!

I hate to give Ipswitch and WS_FTP Pro a negative rating--since this is the 4th license I've purchased--but after weeks the product is still unusable. It's on a Dell laptop less than 45 days old, running the newest version of Windows 10 64-bit and the latest version of McAfee LiveSafe. Can download, but can't upload anything. Every vendor is pointing to others as the problem. The result, as a small web developer, is that I have to leave this PC and use a 4-year-old model to upload anything at all. Not good.