Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
414 reviews
Intrepid Direct InsuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Learn About UsClaimsCustomer PortalIntrepid Direct helps business owners simplify and save on their insurance needs by working directly with us, the insurance provider, saving them up to 20% on their insurance premiums.We're a direct provider of commercial property and casualty insurance. We are the agent, the underwriter, the paper, and the adjuster. By removing the 3rd party, we've made quoting faster, applications easier, claims smoother, and prices lower, putting owners back in control of their business and schedule.Our insurance is A+ rated (A.M. Best), bundled, and guaranteed to meet your requirements. And, we offer uncommon options such as the ability to pay premiums across 12 equal monthly installments with no finance charges and on-demand claims reporting. See how we've redefined and made the insurance experience better at intrepiddirect.com.Direct makes THE difference for your business insurance needs.
Intrepid Direct Insurance (intrepiddirect.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
414 approved reviews, newest moderated first
Great experience, very detailed and communicative making the process and decision to ultimately choose Intrepid as our new insurance provider. Great working with Nick and Lisa in the decision making process.
By Brian
Response from Intrepid Direct Insurance· Jan 3, 2025
Thank you for the review, Brian. We're so glad to have you and we'll make sure Nick and Lisa see this. Best wishes for the New Year!
The team I worked with were super responsive and helpful setting up my insurance coverage. The cost was more competitive than my prior insurer as well which was a bonus! The portal is also really easy to use (unlike the prior insurance company portal!)
By Lorraine
Response from Intrepid Direct Insurance· Jan 3, 2025
Hi Lorraine. Welcome to Intrepid and thank you for the review. Our amazing team at Intrepid built the portal. We're so glad to hear it works for you. We continue to add features and enhancements so if you have ideas to make it ever better, please let us know!
Lisa and Eric provided our company excellent customer service. They are very attentive and responsive to their customers needs. I believe we will be very pleased doing business with them.
By Annette
Response from Intrepid Direct Insurance· Dec 17, 2024
Hi Annette. Thank you for pointing out the service Lisa and Eric provided, and for the partnership. We will make sure they see this. Happy Holidays!
Excellent service and I would recommend for any company.
By GKFoods I.
Response from Intrepid Direct Insurance· Dec 13, 2024
Thank you for the review! We appreciate your business and would be grateful for referrals to your peers!
I got more coverage for my business at the same price as my old policy provider. They were easy to work with and very friendly. Hopefully, I will never have to find out how they are during a claims process.
By Emily
Response from Intrepid Direct Insurance· Dec 10, 2024
Hi Emily. Thank you for the 5 Star Review. We hear your sentiment, but IF you ever DO need us, our Claims Team is amazing!
Stephen answered all of my questions, gave specific deadlines for information needed, and treated my account with utmost urgency
By Robert N.
Response from Intrepid Direct Insurance· Dec 2, 2024
Thank you for the review, Robert. We'll make sure Stephven sees your note. Thank you for the partnership!
Lisa is wonderful and I appreciate all her efforts to keep us as a customer. She always responds quickly and is very helpful!
By BACO
Response from Intrepid Direct Insurance· Nov 25, 2024
Hi Karrie. Thank you for your reply and kind words for Lisa. We will be sure to pass along your feedback!
Great communication and follow up
By Alfred
Response from Intrepid Direct Insurance· Nov 12, 2024
Thank you for the review, Alfred! We're so happy to hear this.
