ease of the process to renew
ease of the process to renew
By Philip
Response from Intrepid Direct Insurance· Jan 23, 2025
Thank you for the review, Philip. We're glad to hear our team delivered!
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
414 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Learn About UsClaimsCustomer PortalIntrepid Direct helps business owners simplify and save on their insurance needs by working directly with us, the insurance provider, saving them up to 20% on their insurance premiums.We're a direct provider of commercial property and casualty insurance. We are the agent, the underwriter, the paper, and the adjuster. By removing the 3rd party, we've made quoting faster, applications easier, claims smoother, and prices lower, putting owners back in control of their business and schedule.Our insurance is A+ rated (A.M. Best), bundled, and guaranteed to meet your requirements. And, we offer uncommon options such as the ability to pay premiums across 12 equal monthly installments with no finance charges and on-demand claims reporting. See how we've redefined and made the insurance experience better at intrepiddirect.com.Direct makes THE difference for your business insurance needs.
Intrepid Direct Insurance (intrepiddirect.com) has 414 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
414 approved reviews, newest moderated first
ease of the process to renew
By Philip
Response from Intrepid Direct Insurance· Jan 23, 2025
Thank you for the review, Philip. We're glad to hear our team delivered!
From start to finish, an efficient process with great customer service!
By Mike
Response from Intrepid Direct Insurance· Jan 17, 2025
Hi Mike - Thank you for the review. Our team is always working to simplify commercial insurance. Thank you for going direct!
Easy payment processing system. Love dealing direct instead of going through an agent. Faster, easier and cost effective.
By Michael
Response from Intrepid Direct Insurance· Jan 15, 2025
Michael, we appreciate the 5 star review. We agree that our direct model is the best for business! Thank you for the partnership!
Seamless and quick responses
By Tyson
Response from Intrepid Direct Insurance· Jan 15, 2025
Thank you for the 5 Star Review, Tyson! We're so glad to hear your had such a positive experience!
The Intrepid commercial auto premium was $1,200 higher than Acuity but Intrepid refuses to extend the umbrella coverage on the commercial auto.
By Brian
Response from Intrepid Direct Insurance· Jan 10, 2025
Thank you for your feedback. It’s our goal to provide excellent customer service and we’d like to hear more about your experience. Please contact us at 877.249.7181 Monday through Friday 8:00 a.m. – 5:00 p.m. CT.
Responsive
By Ed
Response from Intrepid Direct Insurance· Jan 9, 2025
Thank you for the review, Ed!
Honest feedback, Constant follow ups on the Quote and any changes required. Sign up process very smooth and efficient. Eric and Lisa. Thank you.
By Ash
Response from Intrepid Direct Insurance· Jan 7, 2025
Thank you for the five star review, Ash! We'll make sure Eric and Lisa get the message. We are on a mission to simplify the commercial insurance business and we're happy to hear you felt it!
Lisa is easy to work with, quick to respond, and very helpful at resolving issues and providing clarification.
By Sam
Response from Intrepid Direct Insurance· Jan 7, 2025
Hi Sam! Thanks so much for the review. We'll pass your kind words on to Lisa. We appreciate the partnership.