VERY diappointed!
NO replies to emails. Can not logon to check order status. Will not send tracking info. Don't have any idea if the order has been processed, or shipped or ignored. Very poor customer service.
By Vito
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
475 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
HPMS Inc. dba The Therapy Connection (hpms.com) has 475 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
475 approved reviews, newest moderated first
NO replies to emails. Can not logon to check order status. Will not send tracking info. Don't have any idea if the order has been processed, or shipped or ignored. Very poor customer service.
By Vito
Item arrived on time as promised.
By shahruz M.
We have purchased a Corflex hand/wrist brace #37=0513 from you 3 times. I would give you 5 stars for the brace (it works very well for my husband) but I have never been able to order extra stockinettes even though they are listed as an option. Every time I add them online it changes my order to the wrist/thumb brace. I cannot order them separately. I have emailed and talked on the phone to HPMS and no one was able to help me. I don't understand why you have a product that i can't seem to purchase. I would stop business with your company but I can only find that brace from you. If someone could help me buy product #49-3911 I will be a very satisfied customer!
By Barbara
got what i was looking for
By TERRY S.
Quality product and quick shipping
By Bridget
Not as good as the older version that we purchased years ago from you, yet still better than any others we’ve tried.
By Janice K.
I got my order in a timely fashion. The quality is excellent. I'm already seeing results after 3 days.
By Stacy K.
HPMS shipped my order timely and I received it timely and in good condition.
By Tampa Bay S.