Almost the worst customer support on…
Almost the worst customer support on the planet. Never uses phone, never gives advanced notice and updates of deliveries, you don;t appreciate me at all.
By George A.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
475 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
HPMS Inc. dba The Therapy Connection (hpms.com) has 475 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
475 approved reviews, newest moderated first
Almost the worst customer support on the planet. Never uses phone, never gives advanced notice and updates of deliveries, you don;t appreciate me at all.
By George A.
Quick and efficient as always.
By Gil M.
Prompt service and accurate sizing.
By Riva A.
located item, purchased, processed and delivered as expected.
By George
Claire responds very quickly to emails and has answered all my questions. I've only placed a few orders with HPMS, and so far I'm very pleased with the service.
By nbabcock
We placed an order on June 7th, 2024 for a physical therapy accessary. On June 11th, 2024 we received an email message from HPMS Inc The Therapy Connection that the package was shipped out on June 11th that day. However, this medically item still has not been delivered... as of today June 23, 2024, 16 days from order date. Failed to ensure delivery in a timely manner.
By Bernard
Easy to order
By Michelle M.
Very satisfied with your service!
By NB