Claire responds very quickly to emails…
Claire responds very quickly to emails and has answered all my questions. I've only placed a few orders with HPMS, and so far I'm very pleased with the service.
By nbabcock
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
475 reviews
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Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
HPMS Inc. dba The Therapy Connection (hpms.com) has 475 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 29 reviews with 4 stars · Clear filters
Claire responds very quickly to emails and has answered all my questions. I've only placed a few orders with HPMS, and so far I'm very pleased with the service.
By nbabcock
Very satisfied with your service!
By NB
they couldn't fulfill my order but, they did make a refund in a reasonable amount of time.
By Edward
After a mistake on your part was made, you corrected the mistake and upgraded the shipping as a result.
By Charles B.
Post office put in wrong mailbox but I was able to get it back.
By Vera M.
I purchased the smaller pillow, some an accident 20+ years ago, I have used this pillow.
By Mrs James E.
Fast shipping and is ergonomically great. The amount of vibration could stand to be more intense.
By Richard C.
No problem with receiving the item. Only comment I have is to the manufacturer, I think there should be a sheet explaining the use of the different heads/attachments.
By Fern K.