I was contacted immediately that there…
I was contacted immediately that there was going to be a delay on my order. I appreciate that. I received the item faster than anticipated. Thank you.
By raquel R.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
475 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
HPMS Inc. dba The Therapy Connection (hpms.com) has 475 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
475 approved reviews, newest moderated first
I was contacted immediately that there was going to be a delay on my order. I appreciate that. I received the item faster than anticipated. Thank you.
By raquel R.
This is my first purchase and not my last! Not only was customer service very friendly and understanding I received my package in great shape. I appreciate the item coming in quickly and in a good standing bag(not torn or messy looking). I accidentally purchased a size medium called customer service quickly asked if they could change it to a large and was told they would try their best and if possible they would. I appreciate the honest truth up front about the possibility of not being able to do so. Gratefully the item was switched to a large before it was shipped out. Once again thank you and I’ll be seeing you soon!
By Melissa M.
reliable, but not particularly quick
By adr
Product doesn't perform as shown. The thumb brace is very uncomfortable to the fit. The Velcro strip at the thumb is short
By Joseph M.
Ordered a splint for my wrist recently. I needed to get it very quickly because I was leaving on a trip abroad. Received it the next day. Amazing customer service. Thanks so much Rochelle
By Rochelle
Great products, excellent customer service!
By Tracy V.
Prompt. Thank you
By Susan
quick delivery and products were as described
By SLP