GR8 customer service!
Order got messed up, but they fixed it quickly. Very impressed with how soon they corrected the error. GR8 customer service.
By Peggy
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
475 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
HPMS Inc. dba The Therapy Connection (hpms.com) has 475 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
475 approved reviews, newest moderated first
Order got messed up, but they fixed it quickly. Very impressed with how soon they corrected the error. GR8 customer service.
By Peggy
great products fast service
By Edward P Cantlon J.
I had issues with the metal hinge digging into my leg leaving a large blister and now a scar - I have reached out the company and have received no response
By JN
Great service, & fair price.
By Dick B.
Great product. Fast shipping and communication. No issues. Very happy with transaction.
By Richard C.
Poor craftsmanship.Made in china junk.Seams coming apart right out of the package. Claims to fit size 13--14, measures up to 13. too small for my feet.
By Marco R.
very happy, i lost my tracking info and ask if they would send it to me again, and within 24 hours i had it. very happy
By William B.
the person whom called me had good knowledge of what my problem is, she shared some with me and will continue to help me as we go.
By george L.