They were honest about telling me ,my…
They were honest about telling me ,my order could not be filled and a credit would be on my credit card.
By ELLEN P.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
475 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1988, HPMS Inc. has been a respected provider for the therapeutic, rehabilitative, and medical care needs of medical professionals and patients. HPMS offers high-quality, brand-name equipment at deeply discounted prices.
HPMS Inc. dba The Therapy Connection (hpms.com) has 475 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
475 approved reviews, newest moderated first
They were honest about telling me ,my order could not be filled and a credit would be on my credit card.
By ELLEN P.
It fits very well and supports the lower back. the belt is everthing I expected.
By Al H.
Fully recommend HPMS - The Therapy Connection. Have purchased several times over the last few years. One minor fulfillment error with the most recent order was quickly corrected on the first contact with customer service.
By Daniel T.
Prompt shipping of items not available elsewhere, and at a competitive price. Can highly recommend HPMS.
By Louise Andrew MD J.
easy, efficient site with prompt delivery.
By tom
My experience was horrible! Says 2-3 shipping and that’s not what was delivered. The customer service manager was rude and disrespectful when I reached out to get a clear understanding as to when I would receive my package for my fitting at physical therapy. She even went so far as hanging up on me after belittling me and insulting my intelligence. Therefore, my product wasn’t received in time I have no use for it now because It’s after my appointment and I can’t get it molded properly to my back. I was told i had to pay to ship it back once received on top of a 20% restocking fee. I will NEVER order from here again and have informed my physicians not to refer anymore of her patients to this company. So disappointed. Waste of money.
By Kristen P.
The products that I ordered were exactly what I needed. I will be ordering again from HPMS.
By Ben S.
use it all the time for muscle relief.
By Mark