Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
142 reviews
HostwaySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hostway serves 80,000 hosting and application service customers, spanning from startups to Fortune 500 companies.Web hosting solutions range from simple, cost-effective website starter plans to more robust virtual private server offerings. Whether customers are looking to build their first ever website or seeking a more advanced solution, Hostway has a plan to fit any type of budget, business needs, and technical expertise.Additional application offerings include managed Microsoft Exchange, OpenXchange, and Office 365, all of which come with 24×7 live support, up-time guarantees, migration assistance, and world-class security.
Hostway (hostway.com) has 142 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
142 approved reviews, newest moderated first
I think Hostway is great. It is up 99.999% of the time. We have had absolutely no problems. Hostway has also been really helpful when we need something done, like installing the certificates, renewing our website, etc. Just ask them.
By stan
Hostway has worked well for my small business since I started in 2002. Website is easy to navigate and cost is aligned with my needs. The few times that I had to reach out to customer service, they were nice and helpful. The one time I did have an issue, the representative stayed in contact with me until the issue was resolved.
By Lanetra
They provided no help in solving the problem that my website was not accessible.
By Jonathan S.
Response from Hostway· Feb 19, 2024
Hello Jonathan, Thank you for your feedback. We tried to reach out to you through here to request more information so we can assist with your issue, however we did not receive a response. Your experience and feedback is extremely important to us so please get in contact with us so we can work with you to resolve your issue. Thank you, The Hostway Team
easy to use fast
By mark C.
I never think about my hostway service which I have had for many years. I never think about it because it just works. Solid and reliable. What else need I say?
By Jonny H.
Fast Service detailed instructions
By A-One C.
They don't provide dmarc and dkim for domain authentication. Not only that they charged us web hosting when we only had email hosting and refused to refund the fees and were rude about it. Be careful and look at your invoice closely.
By Keith S.
Response from Hostway· Nov 28, 2023
Hello Keith, Thank you for your feedback. We tried to reach out to you through here to request more information so we can assist with your issue, however we did not receive a response. Please get in contact with us so we can work with you to resolve your issue. Thank you, The Hostway Team
I removed the previous bad review. After talking with One of the managers, Ms. Joy. She fixed my issues. Hostway really needs to provide proper customer service skills to their billing agents. They are extremely arrogant and have zero (0) respect for customers. The reason I increased to 3 stars is because of the manager's resolution of my problem.
By Paulette B.
