We used Hostway for over 30 YEARS and…
We used Hostway for over 30 YEARS and never had an issue with them, only good experiences. Our company recently closed and I called them on October 15, 2025 and informed them about the closure and they said that they would take the automatic credit card billing off of our account. They confirmed this in 2 emails, yet they just billed us $239.40 and now they are refusing to reimburse. They claimed I called 3 times on October 30, 2025 to cancel, then renew, then cancel. This is a lie. I called once about the charge which they said they would pro-rate. They said if I wanted to save my old emails I could. I told them I had to discuss this with my manager and would call them back. My manager called back and the man then began to argue the charge and lied about our conversation, they are still refusing to reimburse. The man was extremely rude in both my and my managers conversations. Although we had been an loyal customer for over 30 years and never had a problem, the way they run their company is criminal. The reason I'm giving Hostway 2 stars is because when we used them it was great but this experience ruined it. Think before using them.
By Kelly L.