Friendly service
Friendly service Very easy to order by phone Low price
By Lin N.
Response from Eyeglassdirect· Apr 14, 2026
Lin, Thank you for kind words. Customer service
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
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Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,200 approved reviews, newest moderated first
Friendly service Very easy to order by phone Low price
By Lin N.
Response from Eyeglassdirect· Apr 14, 2026
Lin, Thank you for kind words. Customer service
The problem is their invoice does not give a itemized breakdown of what you bought when you buy their glasses and the insurance company requires an itemized breakdown... I had to actually call the company and the customer service rep had to create a invoice manually for me which eventually he did after several phone calls, but what a hassle!
By Kim C.
Response from Eyeglassdirect· Apr 14, 2026
Kim, The invoice is generated by Shopify. We will pass your input to them. Glad we were able get you the itemized invoice. Customer Service
good quality lenses at a fair price
By BARRY R.
Response from Eyeglassdirect· Apr 14, 2026
Barry, Thank you for your support. Customer service
either eyeglassdirect made a mistake with the lens prescription or perhaps i have made a mistake entering the information.... i got a new eye exam and a new prescription and ordered new glasses.
By Dominique B.
Response from Eyeglassdirect· Apr 11, 2026
HI, At your earliest convivence please contact customer service. 866 536 7790 or [email protected]
Same friendly people and good prices. I do wish you still had the same style I always bought but I guess 20 years is too long to keep making the same frame 😩 Thank you anyway,I do like the new style.
By Skip M.
Response from Eyeglassdirect· Apr 11, 2026
Skip, Thank you for your continued support. Customer service
Ive been an Eyeglassdirect costumer for over 10 years. Always very satisfied with the work they do y the employee to costumer relationship is great especially Randy who is a great person. The price and quality are excellent.
By Eric I. C.
Response from Eyeglassdirect· Apr 11, 2026
Eric, Thank you for the kind words. Customer service
The quality and service absolutely amazing. Thank you
By Cynthia Domenech L.
Response from Eyeglassdirect· Apr 11, 2026
Cynthia, Thank you your great review. Customer service
easy experience- this is my third year and many sunglasses and regular glasses later, i still think this service is the best way to refresh my lenses without having to buy new frames.
By Arlyne W.
Response from Eyeglassdirect· Apr 11, 2026
Arlyne, Glad we meet your expectations. Customer service