Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,200 approved reviews, newest moderated first
I have purchased a few pairs of glasses from Direct and been pleased with the quality and timely delivery.
By Douglas A U.
Response from Eyeglassdirect· Apr 3, 2026
Douglas, Thank you for your continued support. Randy President
I’ve been purchasing eyeglasses from Eyeglassdirect.com as far as 2013 without any issues until this year when an unexpected misunderstanding arose regarding my prescription but was quickly corrected and delivered at no cost although I offered to split the expense. Did I mention great pricing…five stars in any book!
By Adam T.
Response from Eyeglassdirect· Apr 3, 2026
Adam, We appreciate the kind words. Randy President
Easy, fast, and great results. Very reasonable prices. Randy is a pleasure to work with
By David
Response from Eyeglassdirect· Apr 3, 2026
David, Thank you for the great review.
Friends told me about this company — love the fact can send my old frames I love and they put in my new prescription lenses. Always friendly helpful polite professional if I call with questions. Great company.
By Robin C.
Response from Eyeglassdirect· Apr 3, 2026
Robin, We always here to help. Glad we were able to use your favorite frames. Randy President
All I can say is I love my glasses. The quality is noticeable. Seriously. I sent my frames & got back the best pair of glasses I have ever had. The lenses are of serious quality. And they'll look & feel great. These guys are the go to glasses. You will not be disappointed!!
By Julie K.
Response from Eyeglassdirect· Apr 3, 2026
Julie, Glad we met your expectations. Randy President
Outstanding Customer Service Always. Randy has always been ready to provide excellent support and speedy services.
By S B.
Response from Eyeglassdirect· Apr 3, 2026
Steven, We appreciate the continued support.
The materials and the prescription were right, no problems adapting to use the new glasses. The shade changing is fabuloso. Over all I'm satisfied.
By Bertha J.
Response from Eyeglassdirect· Apr 3, 2026
Bertha, Thank you for the kind words. Randy President
This is my 3 pair of progressive LENSES I have purchased from Eyeglassdirect. I send them the frames I purchased as I have to try on first before sending in for lenses. But they have excellent service and pricing. I get the Transitions, the Varilux and Crisal. Top choices of all lenses and have always been happy. I will be back in a few years to get my 4th pair.
By Debra K.
Response from Eyeglassdirect· Mar 16, 2026
Debra, Thank you for the great review. Eyeglassdirect
