Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,200 approved reviews, newest moderated first
Very good company to deal with. Live human being answers the phone, intelligent, knowledgeable, even speaks fluent English. Very rare combination these days.
By Robert W.
Response from Eyeglassdirect· Oct 23, 2026
Robert, Thank you for kind words. Customer Care
Always great ! It’s nice to talk to someone who has your glasses right in front of them and not someone overseas who speaks poor English. The glasses are great and affordable and are delivered in a timely manner.
By Robert
Response from Eyeglassdirect· Oct 23, 2026
Robert, We appreciate the continued support. Customers care
Great experience with Eyeglassdirect..The glasses they replaced with my prescription lenses are totally correct and the deal I got was amazing..Will use again!
By Christy M.
Response from Eyeglassdirect· Oct 23, 2026
Christy, Glad we could be of service. Customer Care.
great price! quick delivery! did I mention, great price?
By customer
I’ve been using this company for over 5 years… I have appreciated the integrity and craftsmanship of their products/services. Prompt response if there is any issues or concerns. Top notch organization. I always refer people to this company for eyeglasses and other products/sery.
By John D.
Online, prices, quality, very good
By LT
Vary pleased with what I got...extreme clear viewing experience.
By customer
Response from Eyeglassdirect· Oct 23, 2026
Thank your for you order and great review. Customer Care
The glasses that came were way too small for my face. My contacted customer service and they said that I could return them and choose a different frame. Customer service has been very responsive.
By Maria L.
Response from Eyeglassdirect· Oct 14, 2026
Maria, Glad we were able to accommodate your needs. Customer care
