Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,200 approved reviews, newest moderated first
I was pleasantly surprised by how well these mail order lenses work for my vision. They were able to put lenses in 2 pair of acetate frames that Costco wouldn’t touch due to how this plastic reacts to heat.
By Victoria Michelle M.
Response from Eyeglassdirect· Apr 22, 2026
Victoria, Thank you for the great review. Customer service
Easy process. Fairly quick turnaround - about 2.5 weeks. Also spoke with customer service and had a great interaction.
By Charlotte J.
Response from Eyeglassdirect· Apr 22, 2026
Charlotte, Glad we met you expectations. Thank you Customer service
They did everything they said they'd do. I had had 8 lenses replaced using my own frames. All the work was done on time and the lenses were perfect.
By Dawn B.
Response from Eyeglassdirect· Apr 21, 2026
Dawn, Thank you for your continued support. Customer service
i am impressed with the quality and overall experience...
By Buddy D.
Response from Eyeglassdirect· Apr 21, 2026
Buddy, Thank you for the kind words. Customer service
Easy. To use website and prompt order fulfillment
By Walter F.
Response from Eyeglassdirect· Apr 14, 2026
Walter, Thank you for the great review. Customer Service
Fast and good service!
By Andreas
Response from Eyeglassdirect· Apr 14, 2026
Andreas, Thank you for your kind words. Customer service.
I’ve been a customer for over ten years and eyeglass direct is my favorite lens replacement store. Fast and efficient service. Reasonable prices. Expert installation or repair. A+!
By T. D.
Response from Eyeglassdirect· Apr 14, 2026
Mr. Dugas, Thank you for the continued support. Customer service
Fast service accurate prescription
By ken A.
Response from Eyeglassdirect· Apr 14, 2026
Ken, Glad we next your expectations. Customer service
