Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,200 approved reviews, newest moderated first
All went well. I had new lineless bifocal lenses put in existing frames. They took a little gettiing used to (I believe the "blend" of the bifocal aspect was a bit different than my old lenses. After a few days, they were great! Service was quick and all went as described.
By David S.
I highly recommend this place. They got my glasses and put the lenses in within a few days of receiving them the whole process is very quick and very affordable. I was very hesitant at first but I am very glad that I sent them my frames. Very good experience
By suechada W.
Excellent-I needed nose pads for glasses that I had purchased in the past. I called and he looked them up and sent me a couple of pair without any questions free of charge. Great service, will purchase all my future glasses here.
By CRAIG W.
I have used the company for years and found them to be really decent people who turn out an acceptable product for an excellent price. When there was an error one time a number of years ago, the glasses were exchanged in a timely manner with no charge, no sniveling. I will continue to use them.
By Jeffrey B.
They sent the product I ordered, unfortunately my script was bad. I went to a more qualified doctor and got it corrected. I've delt with them before and they've always sent what I ordered, promptly and at a fair price. I've saved a lot of money and frustration with this company. Very good!
By Llindsay D.
I’ve used this company 3 times over the user few years and I’ve never been disappointed with my products I’ve purchased. Will use again and again.
By Sheila R.
Better than the expensive eye doctor office glasses, very quick delivery. A few more choices on frames would be good.
By James M.
I have used this company twice in the last year to replace lenses on my expensive frames when my prescription was updated. Both times the service worked great. Much cheaper than going back to overpriced retailer. Very easy to use website and glasses work perfectly. Will be using again soon
By Jeffrey H.
