Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,200 reviews
EyeglassdirectSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Remarkable eyewear at an affordable priceQuality eyewear at factory direct prices. Eyeglassdirect.com is owned and operated by a New York State licensed Optician to produce high quality, prescription eyewear at the lowest possible prices. Twenty years of experience has provided the know-how to present this service at a minimal cost to you.All eyeglasses are fabricated with high quality frames and premium lenses, using the most advanced, computerized finishing equipment in the optical industry. This serves to lower labor costs that pass the savings on to the consumer.Our guaranteePrior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection. If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.Exceptional Customer ServiceAt Eyeglassdirect we offer the highest quality of customer service to our customers. We are ready to assist you through the entire ordering process by either phone or e-mail and we will make sure you are 100% satisfy with your order.
Eyeglassdirect (eyeglassdirect.com) has 1,200 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
1,200 approved reviews, newest moderated first
My son lost his expensive eyeglasses a couple of weeks after he got them. He found eyeglass direct when I refused to repurchase more. It was easy and very affordable. He did it himself. Thank you eyeglass direct.
By Maria P.
I purchase here frequently. Professional and courteous service ALWAYS. I'm always over the moon about my purchase!!!!
By Valentina B.
Great service, great eyeglasses, great prices. What else could anyone want!!!!!
By James
Honest pricing, good customer service, perfect eyewear. This company knows what it is doing! I've had them cut lenses for two of my old frames. Exceptional materials and execution.
By GJ
I have no complaints with the company or the glasses. The glasses are not absolutely top notch, but I didn't expect them to be. They were the cheapest I could find online. The are, however, perfectly functional and have given me no problems or issues. The order was handled reasonable promptly and without any problems. All in all I got a good pair of glasses for the lowest price any where. Can't complain about that.
By Stan L.
The frames were nice but the pupillary distance was wrong, it was 5cm off than I indicated. I had to buy new lenses at Walmart in order to use these glasses.
By Colleen C.
Response from Eyeglassdirect· Nov 22, 2017
Thank you for choosing Eyeglassdirect. We are sorry your eyeglasses is not working out for you but we have a 100% satisfaction guarantee. Please reach out to our customer service at either [email protected] or call us at 1(866) 536-7790 and we are more than happy to get help fix the issue.
Randy and his team at eyeglassdirect provides superior service and is so well informed , a true expert on everything eyewear and prescription. I always buy here and won't ever change ! Been more than 5 years with this excellent company. Order your glasses online...no need to to anywhere else.
By Michael L.
This was the first time I used them. Would do business with them again.
By Marianne K.
