Express ScriptsReviews of expressscripts.com

They strive for absolute worst customer service and succeed. They keep no notes of previous phone calls so that every time you call you have to start over. I was given completely different stories of where my prescription processing was for every at least daily phone call. Using express scripts is a full time job.very strongly do not recommend if you have any other option.

I just tried to call to ask about a prior authorization. Waited on hold for about ten minutes, a woman came on the line and said “I’m tired of getting these damn calls, man” and disconnected. This is regarding medication people need… what in the WORLD?

I thought that it was a scam. I got a letter recommending that they contact my doctor for a 90 day supply for a med that I don't even use. They also recommended Walgreens but Aetna insists on customers using CVS. It's creepy that they have so much of my private information

If I could give zero stars, I would. After a year of taking a medication Express scripts stopped covering the medication. My doctor contacted them and advised why it was medically necessary to continue on said medication and they denied the authorization. My doctor reached out to ask why and they said to appeal and provide specific information...my doctor did this 8 TIMES and they still denied. At every denial customer service said, "this is what you need" and yet they continued to deny each time with a different reason. I called them myself, spoke to a supervisor and explained they literally had all the information they were requesting and was told they refuse to review a past authorization because they don't have time. The experience has been a nightmare and I have zero respect for this company whatsoever.

One word....HORRIBLE!

Prescription lost in the mail and their solution was to refill in 7-10 days AND I pay the copay again. Explanation, “it’s our policy.” After 90 minutes and speaking wit 2 supervisors they authorized 7 pills at the local pharmacy.providing I get my dr to do a prescription. Unacceptable and uncaring. I hope my Medicare Part D company drops these guys for 2025.

I'm writing this review to share my incredibly frustrating experience with Accredo and Express Scripts. These companies seem to exist in a parallel universe, completely unable to communicate or coordinate with each other. One of the most infuriating issues I encountered was Accredo's creation of an alternate account for my prescriptions without my knowledge or consent. This account was inaccessible to anyone unless I escalated the problem, a process that was required for every single refill. It's as if these companies were intentionally trying to make things as difficult as possible. The employees at both Express Scripts and Accredo consistently demonstrated a lack of knowledge about their own jobs. When I called to refill my prescriptions, I was repeatedly told that my doctor had canceled the refill, only to later discover that the pharmacy had actually canceled it due to a missing prior authorization. Even more frustrating, some Express Scripts employees were able to find the prior authorization, while others couldn't, leading to endless confusion and frustration. Dealing with these companies has been a significant time-consuming ordeal. I've spent hours on the phone, often having to take days off of work just to resolve simple prescription issues. Express Scripts' sudden requirement for prior authorizations for every refill has turned what should be a routine process into a nightmare. Thankfully, my doctor's office has found an alternative way to fill my prescriptions without involving Accredo or Express Scripts. I sincerely hope that others can avoid the same level of frustration and inconvenience that I've experienced

The only way one can discuss prescription issues is first, with an automated system, no live person, and it took almost 30 minutes of answering questions not related to the reason I called. Finally, the automated system decided to transfer my call to a live associate. However, I spent nearly another 30 minutes trying to get them to understand the reasons for my call and they refused to transfer my call to a pharmacist who could have helped me in minutes. So, I decided to email express scripts explaining my issue, but they do not let anyone have access to their email address. I finally found their mailing address, so I will be composing a registered letter to EXPRESS SCRIPES, 4750 E 450 SOUTH, WHITETOWN, IN 46075. This appears to be a very difficult and unfriendly pharmacy to deal with. If I had been allowed to speak to someone with pharmacy knowledge, my issue would have been managed in just a few minutes. As such, it seems to be going on and on. I do not recommend this company, their website, and the associate was unknowledgeable, not helpful with my issue and unwilling to take that extra step to help a customer. Finally, a kind and helpful supervisor was able so shed light on my issue and was very kind helpful and concerned. However, the time it took to reach that level was unacceptable and the automated system was horable.