Express ScriptsReviews of expressscripts.com

This company thinks they are above the law. They were a great company and then a couple years ago they got bought out. They have horrible customer service. I will never use them again for as long as I live. They are FIRED for life. It all started out when they price gouged me charging over 3 times more for medication than I had been getting charged from my previous supplier. They refused to adjust the price. So I returned the merchandise. They repeatedly kept charging my credit card and I kept having to have the credit card company reverse the charges. I finally cancelled the credit card. Then they started charging my replacement credit card. I have no idea how they got the number, but some how they are in bed with VISA. I cancelled that VISA card. Note I NEVER gave them the replacement credit card number. In my opinion they have engaged in a fraud. These guys are bad news and should be avoided.

Won't fix order incorrect order sent. I'd like to be able to trust a pharmacy to get an order right, but I can't trust express scripts. After many emails sent to me by express scripts trying to get me to convert a prescription filled in a local pharmacy to their mail order filling, I gave in. They told me I could get a 90 day supply filled for 2/3 the price I was paying at my local pharmacy. I clicked on their link and they confirmed an Rx 90 day supply for $20. What I received was a one month month supply for $20, twice the cost I was paying locally for a one month supply. I sent them an email (they make you use their site to email them so you don't get to keep a copy of your message) asking them to either send me 60 days more of the drug or to refund me the difference in cost between what I received and the one month cost. They sent a reply telling me to phone them, which I did. After countless minutes on hold without them answering, I sent them another email asking them to reply to me by email. Their reply consisted of a message on their site, so again I have no record of their reply. Their reply was essentially they won't correct the problem. They talked about how drugs cannot be returned because they would have to destroy them. I never suggested returning the drugs, I just wanted 90 days worth since that is what I ordered and I only received 3O days worth. They avoided speaking to sending me 60 days more supply or adjusting their bill for a 90 day supply to a month's supply. I guess I will have to file a complaint with the state licensing board and contest my credit card charge since they won't address their screw up in filling my Rx.

None of the departments knows what the other is doing. The website is maybe 10% accurate & they claim to always inform the customers of prescription updates if/when they chose that option but that isn't true either. Every time I speak with someone I get a different story, even if it's about their policy. I can specifically ask to document full or certain notes but that never happens. The only time I will get my medication on time is if I'm the one checking up on it, if there are any issues I have to be the one to chase everyone around to make sure everything is done. I'm speaking facts since too many times I've had delays & they go from delays to now total cancellation of my medication without anyone even informing me it would be canceled or that is was canceled. In this last case, it didn't matter that I spoke with a representative not even 24 hours prior telling her that I just left a message at my doctor's office about those medications to make sure to contact express scripts!