Express ScriptsReviews of expressscripts.com

I really wish I had checked the reviews for Express Scripts before switching to mail order. This is an ongoing nightmare. The ones arriving are not the ones I needed or requested to refill. The one med I did need they wouldn't fill until the refill date - making no allowance for mail time. So I was out for several days. They wanted $26 for overnight delivery. What a racket.

This is the absolute WORST company to deal with! They give conflicting information, they deny your medication even though they say it is covered. They are patronizing on the phone if you are actually able to get hold of a live representative. They give you the runaround and cause you to go long periods of time without your medication. I would never use them again if my employer would switch to a different prescription provider.

The pharmacist was on an ego trip and was patronizing.

When your prescription comes up for renewal don't click the button for express script to send a renewal to your doctor. Call your doctor and ask for a renewal from your doctor. I take an inhaled steroid and the prescription gives me 3 inhalers for $76.00. If you allow express scripts to communicate with the Doctor you will receive 1 inhaler for $76.00 even though express scripts know you have had 3 prescriptions filled for the past 5 years for the same amount. They will rip you off and say they can't tell the doctor to ask for 3 at the same price.

Horrible customer service. You must stay on top of them to get what you need. The app isn't the most user friendly. I transferred a prescription from Walgreens to E.S. I even called their customer service to let them know I needed both strengths to equal the amount I'm supposed to get. E.g., I'm to get 75 mcg, but the drug co. doesn't make this strength, so I get 25+50, so that's 2 different prescriptions. The lady left me on hold for 27 minutes to speak to the pharmacist to ensure I got both. Did I get both? Nope. Just the 25 mcg one. I called to let them know, and absolutely the tech took zero Accountability.

I was astounded at the number of one star reviews as well as the consistency of the issues noted. in the past two months I have had 6 prescriptions cancelled. I have had to call my Dr office multiple times to get a prescription sent to a local pharmacy. I have been told multiple times that my Dr has not responded. The Dr Office was able to provide dates and times of their response. I made at least 12 phone calls from late June until this week. 12 calls in 3 weeks. I am starting Medicare in November, and I will choose a prescription plan that does not use express scripts.

I am speaking as a physician. My patient is getting a very dangerous from another physician and as a result is hospitalized for a cardiac problem. She does not remember who. The prescriber has been obliterated from the label. When I called Express Scripts they denied sending it to the patient. They offered a phone review but sensing the worst they disconnected me. I would suggest avoiding these people. Office number 323-589-6681 X112

One of the worst mail order companies I have dealt with. Every time I need a refill I have to go through hoops to get it done. When I was allowed to refill at Walgreens my refills were done in 1 day. With express scripts it takes about 3-4 weeks before they approve my refills. Very very frustrating! Wish I could change my plan. DO NOT USE THIS SERVICE IF YOU DONT HAVE TO!!!