Express ScriptsReviews of expressscripts.com

Express Scrips has a habit of denying medications. Every time you try and get it resolved, they give a different reason for the denial. These are medications that a licensed U.S. physician has ordered. These meds are also covered by my insurance plan. Express Scripts is the worst medical company I have ever done business with.

Express Scripts is so hard to work with. First off it should not be a 20-minute frustrating experience to get a live human on the phone! Now onto the whole experience. This is the absolute worst pharmacy I have ever had to deal with. I am now on year two of this crap customer service as this is the insurance my employer forces us to use. If you need a medication urgently you are out of luck! It take forever to get medication from them Several times I have paid full price for medication because I cantr wait for them to fill them. Second is the lengthy process of getting preauthorization done on medications you have been taking for years! I have now been without a much-needed medication for two weeks and still no resolve. My wife needs a medication that is on backorder, there is an alternate but they will not approve that either!! I am at my wit's end with this company!!! PEOPLE NEED MEDS!!

I have been an Express Scripts customer on and off for over 10 years. During that time, nothing has ever changed. They have consistently been negligent in providing our prescriptions to us. I have NEVER been a customer by choice. I am forced by my medical insurance plan. They are the worst pharmacy I have ever done business with. Express Scripts always has some excuse as to why we never receive our prescriptions. When my doctor sends in a prescription, I have to call to verify they have received it, tell them to fill it and call back multiple times to confirm that they are processing and shipping it. My doctor sent in a prescription on the 3rd of the month. I received an email from Express Scripts stating that they received the order and I would receive my medication by the 13th. I logged into their website daily to verify the status which continued to read "processing." On the 10th, I called and was told that the order was processing and it takes 5-7 days. Finally on the 13th I received an email that stated a tracking number had been created. So, it looks like I will receive the medication around the 17th. This is only one of thousands of issues I have had with them. Luckily, I have a few days left to carry me through the 14 days they have taken to get my medication to me. Otherwise, this story would have had information about spending hours on the phone with Express Scripts and bothering my doctor to have to send an additional prescription to the local pharmacy to obtain enough medication to last until they can figure out why they can't get my regular prescription to me in a timely manner. I would NEVER recommend Express Scripts to anyone, EVER. I ended up receiving the medication on the 18th. Ridiculous.

EXPRESS SCRIPTS REVIEW HORRIBLE CUSTOMER SERVICE!!! UNETHICAL BUSINESS PRACTICES. I was extremely overcharged for a medication that I opened before seeing the charge (I assumed it would be less than $20). I was charged $130 for a small tube of cream for cystic acne on my face. I initiated a Tier Review/Price Reduction & was Denied. I appealed & was Denied. They said Dr. never responded. Ombudsman at Cleveland Clinic said she did. They denied me again. I got a new Dr as I was being f*cked from both sides. They still refuse to lower the $130 (just the copay & deductible) charge for a small tube of cream for cystic acne on my face. The same tube of cream can be purchased with a GoodRx Coupon thru CVS for $35 (online with no prescription for $25). They are charging $330.00 total price for this medication!!! THIS IS MEDICAL ABUSE!!! I'm dealing with severe health & energy issues & Express Scripts has literally hurt my health with all this unnecessary stress. They are harming & taking advantage of vulnerable people in their most vulnerable state; AVOID & HOLD THEM ACCOUNTABLE. BBB COMPLAINT FILED.

These folks do NOT care about the patient. I moved all of my scripts from the local pharmacy to avoid the EXTRA costs EXPRESS SCRIPTS will impose on you if you DO NOT purchase directly from them. As I read the other reviews it's the same over and over. Customer service is a joke. Nobody can tell you anything and it is an exercise giving the robot all the information before they might decide you can speak to a human today. I got the same story. the doctor did not send. Funny, EVERY other script from the same doc arrived to you. And you also claimed my specialist did not send script but, you got one of them. Now they also say they need authorization for a drug I have taken for 10 YEARS. EXPRESS SCIPTS stinks!! Our health care system is a JOKE!!!!!!!!!

prescription was sent to them electronically. I spoke to at least 4 people, the medication was in stock , it was being filled, showed on their portal all was fine. 3 days later, the date of the request was changed to same day ( 3rd day) and they were out of stock. "oh we're sorry, other people were in line in front of you"... but 3 days ago all was fine and my meds were coming. They told me they had it in stock, I did everything they asked and I still get nothing but lies. Their communication is poor but they want to blow you up in texts and emails. "do a survey-- so we can improve". I have HAD to use this place for at least 10 years and it has never gotten any better. Im done. I will move all of my meds (unfortunately they make a killing off me) NO MORE! I'M DONE! They are a complete joke.

At the last minute they changed my "coverage" for a medication that I have to receive in a clinic 2x/week which can only be filled at a specialty clinic. My coverage supposedly changed so that it could only be filled at a particular pharmacy - so in having to switch pharmacies I missed a week of my treatments, which led me to be quite sick. It turns out, the specialty pharmacy that they had me switch to is a PHARMACY OWNED BY THEM. That is the ONLY reason they forced me to switch. So I could put money in their pocket - or more accurately, so they wouldn't have to put money in someone else's pocket. Disgusting.

Reject script from doctor to save themselves money - patient need not a consideration; if you ask to talk to a pharmacist, you get a barely trained customer service rep. These [expletives deleted] are brain-dead. This company (if that's what you can call it) should have been out of business long ago!