Express ScriptsReviews of expressscripts.com

I am writing to express my dissatisfaction with the customer service experience I encountered. After a wait time of 48 minutes on hold, I was eventually connected with a representative who exhibited a lack of professionalism. Rather than actively listening to my concerns, the representative frequently interrupted me throughout our conversation, which compounded my frustration.

Awful- they are our contracted insurance provider and will not fill a 90 day prescription because I only have gotten the 30 days from their backup Walgreens which costs us the same copay for a 30 or a 90. Then Walgreens as our back up 90 day will only fill a 30 day which for both is a violation of our benefits policy. Time to call a lawyer FIS HR is useless as they have not responded to my issue

They are a fraud! Have been dealing with them for a week yet again to get my prescription filled. Never fails every single time they always have issues. This time apparently they claim that they filled a prescription back in November but it never arrived. They claim it did but it wasn't in the mailbox and they still have yet to provide the tracking number for me to verify it. They have never provided any notices of any prescriptions then or in the past being filled or delivered and I never know if it's been filled until I get it in the mailbox. I'm out of my prescription and insurance says they will help cover the replacement but then tells the local pharmacy they won't. Express Scripts refuses to provide a refund and I'm done with them. Should have checked the reviews. Never again! My advice, stay away!

FRAUD. Pre-approved a prescription for zero copay then debited nearly $1000 from my FSA without my permission.

I had a very disappointing experience with this company. I ordered medication, but it never arrived. In a rush, I had to go to Walmart to get an emergency refill. Weeks later, I finally received a package, but it contained the wrong medication. When I called customer service to ask how to return it, I was told they do not accept returns. Now, I’m stuck with 90 pills of medication I don’t need and still don’t have my prescribed medication. Tomorrow, I’ll need to figure out how to resolve this issue caused by their incompetence. To add to my frustration, I chose to try their service because my HR team mentioned I could save 30% on my refills. Since my medication costs $43 monthly, I thought the potential savings were worth it. However, I later realized that even if they had sent the correct medication, the savings would only be $5 over three months—far from worth the hassle I’ve endured.

Express Scripts has been a nightmare to deal with. They completely botched my order, and I’ve wasted over five hours going back and forth between chats and phone calls trying to fix their mistake. Despite being promised a refund, it’s been over three weeks, and I still haven’t received anything. To make matters worse, the customer service is not only incompetent but also rude. While their medication prices may be lower, the frustration and poor treatment simply aren’t worth it. I’d gladly pay more at a reliable pharmacy like CVS to get the service I deserve. Also be mindful that when you ask to speak to a manager, that you do actually get a manager and not another rep pretending to be a manager, as is what happened with me.

They have a literal monopoly of our pharmacy service at work and they definitely capitalize on it by automatically sending your prescription even if you don’t ask for it to be filled. They have bad customer service, very poor business practices.

I had loss my wallet while traveling. I need to update my member information on my account. THERE ARE NO EMAIL, AND I CALL THE SERVICE CENTER, after I gave they my name, birth date, and member number, they asked me to hold. After ten minutes, they asked me what is the reason of my call. I told them, they ask to HOLD. Another ten minutes, they came back and ask me the name, birth date, and member number again, also the reason of the call. I told them again, THAN THEY TOLD ME TO HOLD AGAIN. ONE MORE>, TEN MINUTES LATER, They came back and told me they CANNOT HELP, IT ISN'T BELONG TO THE CUSTOMER SERVICE DEPARTMENT. They gave me a difference number to call??????????