Express ScriptsReviews of expressscripts.com

I agree with the comment being run by a bunch of morons. One of my prescriptions did not get delivered back in February, so I had to reorder and pay the deductible again. That also extended the clock on the medication even though my first order has never been delivered. Fast forward 90 days, and they will not refill the medication because it is "too soon to fill." Five phone calls and almost an hour and a half of "Please hold for 3-5 minutes", and it still is not fixed. I was told on every one of the calls that they would override the situation (and the last one even asked me to pay again, which I agreed to do), but it still does not show as being filled. It has been a week, with almost daily calls to check. I have 4 days of medicine left, and their best response is that they are sorry and understand the frustration. Obviously, the DO NOT understand.

They send a tempting offer, then they supposedly process the order for a long time, and finally send a refusal, making you guilty of the fact that they cannot fulfill their promises. An absolutely useless and even harmful resource.

If you are shopping for insurance, run as fast as you can from an insurance plan using Express Scripts as the pharmacy benefit manager. Express Scripts did not use their own criteria for approving my medication and uses pharmacists to do a physician’s job. They denied coverage for 6 different medications for diabetes. I met all of their criteria 5 months and 6 denials ago. The last medication that was denied for coverage was Janina with Metformin as a suggestion. If these geniuses would have looked, they would have known that they paid for my metformin for 4 1/2 years. The excuses used to deny me was a litany of “the form wasn’t filled out correctly”, “the doctor didn’t use the right form” , the doctor didn’t indicate you had type 2 diabetes, etc. They ended up just saying “not medically necessary.” I met their own criteria from the get-go!

My previous employer's insurance carried Express Scripts pharmacy. The name 'Express Scripts' in itself is false advertising. After placing an order, it would typically take two weeks for the medication to arrive at the house. I had a recent change of employment and thus, a change in insurance provider. They actually use Amazon pharmacy. They notified me of a prescription that was ready to be filled on a Sunday just prior to a holiday. I requested that to be filled the same day. It was shipped moments later!

Pharmacy company is run by a bunch of morons. Takes forever to get medications. They'll promise overnight delivery but it will not occur. And then they'll send emails about how you could get all your medications from them. Incompetent idiots!!!

Absolutely terrible TERRIBLE company. They sent in my critical prescription a day late, then when it was 2 days past when I should have received it I had to call THEM and they said they couldn’t tell me if it would even be there in 5 DAYS !!! They didn’t even have tracking info on it and they didn’t get in contact with me or give me tracking info and they said they couldn’t make any promises that it would get there in any amount of time. My prescriber had sent it in over a week prior by the way….they asked if I wanted it express shipped next time for $20…no I just want it to be delivered on time. F-ing joke of a company I get why the reviews are so bad..go somewhere else.

Express Scripts. Said my health insurance would only pay for a week's worth of Meds, thereby canceling the other 3 weeks. It gets better, each time I go to the pharmacy, I can get a weeks worth, of meds. I hate to see what they do for an encore.

Express-scripts sent me needles I don't need WITHOUT contacting me and charging for it. They asked me to discard the needles instead of taking it back and not will not issue a refund. Shame on them for using predatory tactics to improve their bottom line!